Clerk - Level 1

Section 1 – Overview:

Our Level 1 team member position is a customer facing role. Level 1 team members are expected to provide thoughtful, engaging and solution-based customer service, demonstrate superior product knowledge, enjoy being part of team, support the overall sales goals and take pride in maintaining a well merchandised, organized, and clean store. Level 1 team members should display a desire to learn and grow with us.

Section 2 – Essential Functions:

• Assist customers with a variety of transactions through a seamless and friendly experience
• Greet all customers and provide them with prompt courteous service and assistance.
• Approach customers on the salesfloor
• Record (scan) the purchases of a customer into the cash register efficiently and accurately.
• Collect money in the forms of cash or checks from customers and tender accurate change in accordance with Bull Moose policies and procedures.
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork, and positive team relationships
• Promote our Bull Moose Frequent Buyer rewards program during customer interactions
• Remain energetic and upbeat
• Answer incoming and make outgoing phone calls
• Act in line with our values and guiding principles
• Be open to feedback and take action as required
• Support and embody a positive store culture through honesty, integrity, and respect

 Section 3 – Knowledge, Skills, Abilities (KSAs):

• Effectively build relationships with our customers, your peers and leadership
• Clear, effective communication with strong interpersonal skills
• Work a flexible schedule based on store needs including holidays, weekends, and overtime as required.
• Ability to demonstrate professionalism and enthusiasm
• Detail oriented
• Computer literate
• Knowledge of equipment operation such as computer terminal, telephone, calculator, printer, etc.
• Take constructive criticism and advice
• Professionally convey any disagreements and concerns
• Confidence to ask clarifying questions if unsure
• Strong alphabetization skills
• Maintain a clean and organized workspace
• Support and comply with all Bull Moose safety standards
• Observe and follow all Bull Moose policies and established procedures
• Treat all teammates with fairness, dignity, and respect
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of buybacks
• Ability to learn new tasks with hands on training
• Ability to take direction from supervisors

Section 4 – Education and Experience:

• High school or equivalent (Preferred)
• Customer Service: 1 year (Preferred)

 Section 5 – Physical Requirements: 

• Perform frequent to continuous repetitive grasping, reaching and hand/arm motions while standing most or all of the shift.
• Continuous fine finger motions such as pinching, grasping when handling money and stickering product.
• Bending and lifting products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
• Push or pull up to 25 pounds on occasion.
• Climbing ladders on occasion.
• Maneuver around sales floor, stockroom, and behind counters with limited space