Clerk, Reception

This role performs general office tasks such as answering the phone, greeting guests, keeping records, filing, and data entry. 

Duties and Responsibilities:

· Undertake all front desk and clerical duties as assigned, including answering telephone calls, greeting visitors, and making sure they feel welcome and get the assistance they need and always displaying a professional impression. 

· Welcome all visitors to IMI, ensure proper sign in process, and notify the IMI employee expecting the visitor of their arrival.

· Answer the main phone line for IMI and direct all phone calls accordingly.

· Maintain customer and supplier files.

· Receive and distribute incoming and outgoing mail.

· Crosstrain on all customer service functions.

· Answer calls from customers placing orders over the phone. 

· Sending tracking information and invoices to customers.

· Other duties as assigned.

· Bilingual English and Spanish (oral and written) required.

· Front desk experience is helpful but not required.

• Working knowledge of MS Office (Word, Excel & Outlook) helpful.
• Good data entry and math skills.
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Attention to detail is a must.

Physical / Mental Demands:

· Working conditions are normal for an office environment.

· Work under stress in a fast-paced environment.

· Must be alert, able to concentrate, and use good judgment.

· Physical activity includes walking, sitting, standing, bending, squatting, reaching above shoulders, and lifting up to 20 lbs.