Clerk - Wellness

Description

Why work for us?

We are 45+ years strong in the community.

We give back to organizations with shared values.

We offer great benefits and competitive compensation.

We are continually innovating and investing in the future.

We offer opportunities for personal and professional growth; about half of our managers were promoted from within.

Tired of working for a company that leaves you feeling like you’re not appreciated? Would you like to join a team that actually enjoys what they do and believes in making a difference?

The Brattleboro Food Co-op is owned by thousands of local shareholders and is committed to improving the quality of life for our community, one meal at a time. We offer competitive wages, great benefits, and an excellent work-life balance.

Customer Service:

• Displays a mature, responsible, and compassionate demeanor while exemplifying and providing excellent customer service.
• Assist customers with product questions and locating products in a prompt, courteous, friendly manner.
• Completes special orders following all department protocols and procedures and ensuring accuracy
• Maintains consistent & clear communication with both customers and co-workers
• Provide assistance without ever diagnosing or offering medical advice to customers; remains professional yet sensitive towards health concerns
• Goes the extra mile for customers and maintains the highest standards of courteous, professional customer service and sensitivity to customer’s needs
• Displays consistency through reliable attendance, and remains flexible with scheduling
• Attends all required meetings, trainings, seminars and workshops

Product Knowledge:

• Stays passionate, educated and informed regarding new products and industry trends

Product Presentation and Quality:

• Ensures orders are properly stocked
• Ensures all product is neatly and accurately placed on shelves, allowing for proper facings according to shelf tags and signage
• Continually organizes back stock to ensure all products lacking shelf space availability are organized and maintained
• Receives vendor orders throughout the day, and addresses all order errors and damages immediately
• Ensures all product has proper signage on the shelf; pulls out-of-date product; returns all damaged product for credit and records shrink in shrink log
• Knowledgeable and aware of monthly sales as well as changing displays to ensure they are well maintained and stocked
• Maintains cleanliness of shelving and the entire department, as needed

Maintenance and Conditioning:

• Keep aisles clear at all times.
• Leave counter clean and clear of clutter
• Bulk herb area cleaned- jars straightened, scoops washed and shelves wiped down
• Makes sure shelving and display areas are clean.
• Keeps stock on shelves in clean orderly condition.
• Returns equipment to appropriate location when not in use.
• Ensures maintenance of department equipment in working order.
• Advises manager of equipment repair or replacement need.
• Removes trash and recycling promptly.
• Report missing shelf tags to manager.

Safety:

• Handle hazardous equipment (razors, knives ladders) carefully. Never leaves anything out where it could injure others.
• Conscientious about proper lifting procedures.
• Mindful of potential hazards to customers and other employees such as spilled and broken product, and takes actions to correct hazards.

Teamwork:

• Conscientious about co-workers and works with the team for department efficiency.
• Take phone messages and transcribe onto record answering questions in a timely manner. Leave machine clear for next shift.
• Read staff log daily and attend staff meetings and trainings
• Participates in quarterly inventory.

Accountability:

• Accepts responsibility for personal decisions and actions. Exemplifies honesty, integrity and ethics.

Job Specific Functions:

• Receive product accurately. Leave new and damaged items for manager to get credit on.
• Leave invoices for Department Head in the box marked invoices in office.

At Brattleboro Food Co-op, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Brattleboro Food Co-op is proud to be an equal opportunity employer.

Requirements

• Familiar with vitamins and natural health products.
• Self-management and an ability to remain calm under any stressful situation
• Ability to communicate with various types of people in various ways (written, verbal, demonstration)
• Organizational skills and the ability to multi-task in a fast-paced environment
• Reliability; regular and punctual attendance
• Must be able to lift at least 40 pounds.