Client Access Representative

Job Description:

Job Title: Client Access Representative

Location: Independence, MO

Department: Client Access

Employment Type: Full-time

Job Summary:
Join our compassionate, collaborative team as a Client Access Representative where you’ll have the opportunity to make a significant difference in the lives of our clients. This position is perfect for someone with a strong customer service orientation, excellent communication skills, and the ability to handle potentially stressful situations in high-volume environments. You will be responsible for ensuring an effective client access experience while supporting our dedicated clinicians. If you are detail-oriented, can manage multiple tasks, and thrive in team settings, we would love to hear from you!

As a Client Access Representative, you will facilitate the smooth scheduling of appointments, ensuring payment collection, and maintaining updated client records. Your welcoming demeanor will set the tone for a positive client experience, making a vital contribution to our mission of helping others.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Mileage Reimbursement – Company paid for work functions requiring travel

• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition

• Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

• Additional Perks & Benefits – Scroll down to the bottom of this post to learn more

Key Responsibilities:

• Greet clients upon arrival, verifying all personal information and method of payment.

• Schedule clinician appointments while ensuring clients’ benefits and eligibility are confirmed.

• Manage cancellations and no-show appointments as per established processes.

• Work collaboratively with clients, families, and staff to resolve any challenges encountered during visits.

• Request, prepare, and ensure completeness of the client health record.

• Collect payments and issue receipts, maintaining accuracy in financial transactions.

• Verify and coordinate client referrals effectively.

• Answer phone calls, directing them as necessary or placing calls as requested by leadership.

• Maintain the general appearance of the waiting room and reception area.

• Participate in service monitors and quality improvement programs.

Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required.

• Minimum of 6 months of experience in customer service.

Additional Qualifications:

• Excellent oral, written, and interpersonal communication skills.

• Strong customer service orientation and ability to multitask.

• Flexibility to float to different clinic locations as necessary.

• Reliable transportation to assigned areas.

• Familiarity and comfort with working on a computer, including typing skills.

Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amounts of force frequently to move objects.

• Repetitive movements of hands and arms during typing and/or writing are required.

• Jobs may involve sitting most of the time but can include brief periods of walking or standing.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.