Client Access Supervisor

Location: Quincy, IL
Department: Clarity Healthcare
Employment Type: Full‑Time
Schedule: Monday–Friday, 8:00 AM – 5:00 PM

About the Role

New to Quincy?
In partnership with the Great River Economic Development Foundation (GREDF), we’re pleased to introduce the Quincy Concierge Program for newcomers and returnees to the Quincy and Adams County area. This program helps new residents connect with locals, discover community resources, enjoy community tours, and participate in quarterly events. To learn more, visit www.Quincyscalling.com.

Position Perks & Benefits:

• 29 Days of PTO

• Pay: Salary $43,888.00 -$50,000.00

• Eligibility for HRSA Loan Repayment *eligibility requirements

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement (When applicable)

Key Responsibilities

Operational Leadership

• Oversee daily Client Access operations and provide direct support to staff.

• Review and approve timecards and time‑off requests for accuracy.

• Conduct on‑site observations to ensure consistent quality and engagement.

• Oversee audit and reporting functions for client experience, check‑in, intake, and check‑out processes.

Team Development & Communication

• Meet regularly with team leads and representatives to coach, troubleshoot, and identify workflow improvements.

• Facilitate training, onboarding, and ongoing education for staff.

• Conduct yearly performance evaluations, offering actionable feedback and goal‑setting.

• Prepare and distribute daily communications regarding updates, process changes, and training needs.

Collaboration & Process Improvement

• Partner with leadership to implement new initiatives and improve operational efficiency.

• Represent Client Access in meetings, offering insight and contributing to department strategy.

• Communicate effectively with internal departments and external vendors to support departmental goals.

Supervisory Responsibilities

• Clearly communicate organizational direction and engage team members in achieving department goals.

• Provide leadership across all aspects of the Client Access department, supporting staff development and performance.

• Actively monitor progress toward strategic objectives and assist with implementation.

• Encourage collaboration by involving staff in decision‑making, goal‑setting, and problem‑solving.

• Address staff concerns using sound judgment, professionalism, and HR support as appropriate.

• Champion change initiatives, ensuring successful adoption of new processes.

• Provide consistent coaching, documentation, and performance development plans as needed.

Qualifications

Education & Experience

• High school diploma or equivalent required.

• Minimum of 2 years of management or supervisory experience preferred.

• Prior customer service experience strongly preferred.

Additional Skills

• Excellent written and verbal communication skills.

• Strong organizational, multitasking, and time‑management abilities.

• Ability to work both independently and collaboratively in a fast‑paced environment.

• Proficiency with computers and accurate typing skills.