Client Account Management Systems Administrator

• Status: Full-Time

• Regular/Temporary: Regular

• Hours: 40

• Shift: M-F 8:00am – 5:00pm MST (slight variations based on client needs)

• Location: Hybrid In Office and Remote Work (2 days In-Office per week)

• Training: 3 weeks (paid)

• Starting Pay Range: $40,000-$45,000 

About the Company

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

What makes REL different?

Family owned business where you become part of the family- not just a number

Over 20 years of consistent and healthy growth with world class clients

Your voice is heard and appreciated

You are a part of the success with your ideas and your efforts

You are appreciated and valued

Award winning workplace: 2022 Top 10 Best Places to Work in Collections - Earned #10 spot in the Country!

Competitive pay and incentive program

We promote from within! Grow your career with Revenue Enterprises

Work from home opportunity with modified in-office work options available for those who like the "office" setting

The Client Systems Administrator plays a key role in supporting organizational operations by managing the systems, data flows, and processes that enable a seamless client and internal user experience. This position oversees the setup, maintenance, and optimization of client access platforms, CRM tools, workflow automation, reporting structures, and operational processes that support daily productivity across CAM, Operations, IT, Sales, Marketing, and Compliance.

This role ensures that essential systems remain accurate, reliable, and aligned with business needs. The Administrator partners with cross functional teams to understand operational challenges, streamline workflows, strengthen data governance, and support ongoing process improvements. By managing sensitive client information, PHI requirements, user access, reporting, and system performance, the Client Systems Administrator contributes directly to service quality, compliance, and overall organizational efficiency.

Successful performance in this role requires a strong attention to detail, a proactive approach to problem solving, an ability to manage multiple priorities, and a commitment to fostering collaborative, solutions focused relationships across the company.

Accountabilities:

• Accurate and timely management of client systems and daily operational tasks

• High quality delivery of client communications, reporting, and compliance

• Effective administration of CRM and workflow systems to support cross functional operations

• Reliable support for audit readiness and documentation standards

Job Functions:

• System Administration and access management

• Workflow, task distribution, and daily operational support

• Reporting, analytics, and data maintenance

• Mail processing, PHI handling and documentation production

• CRM administration, user support and training

• Client communication and professional collaboration

Frequency of Tasks:

Daily:

Client Access Web task distribution

HubSpot Management

Account Access

Distribute Voicemails

Facilitate items needed when there is a contact change/new client ID/new client

Weekly:

Print itemized statements

PHI verification

PHS Client Mail

In office 2 times a week

Monthly:

Client statements

Client Access Web audit

Abilities required

• Must be able to sit for work 6-8 hours per day.

• 2 day in office per week requirement at the Denver/Aurora location

• Able to lift 3-20 lbs.

• Typing skills 45+ words per minute.

• Intermediate to Advanced Microsoft EXCEL skills

• Ability to read and interpret information.

• Ability to communicate verbally and in writing with various individuals and clients.

• Ability to analyze data and report on findings to Management and Clients.

• Other duties as assigned and determined appropriate for the position.