Client Account Manager, Mid-Market (Goods)

We're looking for a sharp, positive, and motivated self-starter to join our Mid-Market Sales team in San Francisco! As a Client Account Manager, you will closely collaborate with your Client Partners on to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.

Please note that this role is required to work in person from our San Francisco office 1-2 days per week.

Responsibilities:

• Collaborate closely with Client Partners to meet and exceed your clients’ marketing goals


• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth


• Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners


• Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary


• Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform


• Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans


• Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles


• Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations


• Strategically identify and pitch upsell opportunities to clients to contribute to account growth


• Proactively seek and represent client needs and asks to cross-functional stakeholders


• Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders


• Proactively identify areas of improvement and drive the execution of solutions


• Mentor and train other team members

Required Qualifications:

• 4-7 years of experience in advertising sales and account management


• Strong understanding of customer marketing funnel and traditional marketing ecosystem


• Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.


• Proficient at upselling with a proven track record of growing client spend


• Understanding of Digital measurement, tracking fundamentals and mobile measurement partners


• Tenacious and entrepreneurial approach to working through product, process, and client challenges


• Experience cultivating strong relationships with external partners


• Exceptional communication and interpersonal skills


• Ability to work in a fast-paced and unstructured work environment


• High attention to detail


• Proficiency in Excel preferred


• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs


• 401k Match


• Family Planning Support


• Gender-Affirming Care


• Mental Health & Coaching Benefits


• Flexible Vacation & Reddit Global Days off


• Generous paid Parental Leave  


• Paid Volunteer time off