Client Account Representative

Lumina Agency Inc is a growing organization committed to operational excellence, precision, and teamwork. We support high-quality production environments by fostering a culture of accountability, efficiency, and continuous improvement. At Lumina Agency Inc, we value individuals who take pride in their work and are motivated to grow within a structured and professional setting.

We are currently seeking a Client Account Representative to join our expanding team in Lawrence, MA. This role is ideal for individuals who are detail-oriented, client-focused, and motivated to build lasting professional relationships. The Client Account Representative will act as a key point of contact, ensuring client needs are met while supporting account growth and retention.

Responsibilities

• Serve as the primary point of contact for assigned client accounts

• Maintain strong, professional relationships with clients through consistent communication

• Understand client needs and coordinate internal resources to deliver effective solutions

• Manage account updates, documentation, and reporting accurately

• Support account growth by identifying opportunities to enhance client satisfaction

• Ensure timely follow-ups and high standards of service delivery

• Strong communication and interpersonal skills

• Professional demeanor with a client-first mindset

• Excellent organizational and time management abilities

• Ability to multitask and manage multiple accounts effectively

• Problem-solving skills with attention to detail

• Comfortable working in a fast-paced, team-oriented environment

• Competitive salary ranging from $52,000 to $56,000 per year

• Clear growth opportunities and career advancement paths

• Skill development and professional training

• Supportive and collaborative work environment

• Stable full-time position with long-term potential