Employee Benefits Corporation is hiring for a Client Account Representative I. The Client Account Representative I, along with their team, acts as the primary point of contact for Employee Benefits Corporation’s clients across all products and services by resolving basic client inquiries via telephone and email.
Location & Schedule
This person may work in our Middleton, WI office, fully remote from their home office (Wisconsin only), or a combination of the two depending on availability. Please note that this person must work either 8am-5pm or 10/10:30am-7/7:30pm.
Who We Are
Employee Benefits Corporation (EBC) is a trusted, national third-party administrator with decades of experience delivering consumer-driven benefit solutions. We combine deep industry expertise and exemplary service with a bold vision for the future—where technology is thoughtfully applied to enable an intuitive user experience and elevate how consumers engage with their benefits.
What You'll Do
Serve as primary point of contact and organization resource for assigned clients and various brokers
Establish rapport and trust with all clients, ensuring a high quality and meaningful experience is delivered with every interaction
Facilitate resolution of service issues of specific clients in a professional manner utilizing interpersonal skills including diplomacy, tact and a concern for the client’s needs
Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve client requests and inquiries
Collaborate and engage with organizational resources to ensure accurate and effective client data exchange, issue resolution and service
Maintain and proactively manage CRM database, documenting each customer interaction and action item in a timely, compliant manner and in adherence with department standards
Monitor departmental email Help Desk inbox, delegating and assigning tasks and work accordingly, utilizing discretion and independent judgement
What You'll Bring
Associate degree in Business or related field; may be substituted by two years directly related experience
Two years’ experience in a customer-centric role
Ability to remain calm when dealing with challenging clients
Ability to articulate relevant information in an organized and concise manner
Administrator of employer-offered benefits with the best service and expertise, including FSAs, HRAs, HSAs, commuter accounts, COBRA continuation, and more.
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