Client Accounts Assistant

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visit davispolk.com.

Position Summary

The Client Accounts Assistant supports the billing and collection staff in handling requests related to attorney accounts and financial reporting.  The assistant will manage the overflow of requests and work assignments received by the billing, collections and time correction teams.

This includes working in tandem with the coordinators and administrative assistants to achieve the goal of producing, editing and submitting invoices in accordance with the fully executed engagement letters, following up of outstanding balances, assisting appeals and general ad hoc requests.

Essential Duties and Responsibilities

Typical responsibilities include, but are not limited to, the following:

• Producing prebills and ad-hoc reports both on-demand and periodically (monthly, quarterly or on-completion)  

• Assist with the editing and finalizing of draft bills based on attorney or coordinator instruction and client guidelines

• Providing updated comments regarding unbilled fees and aged balances for client accounts per attorney or coordinator

• Cross train with colleagues in order to provide coverage and support in addressing inquiries and issues for attorneys and clients assigned to other team members

• Assist with preparing and submitting invoices via 3rd party e-billing system while meeting client requirements

• Answering incoming calls on the billing hotline and forwarding to the appropriate personnel or taking and delivering messages when personnel are unavailable

• Assist with administrative duties such as retrieving electronic documentation such as expense receipts or invoice copies

• Testing and documentation of new processes and applications related to client account billing

Qualifications/Position Requirements

• Strong mathematical aptitude

• Ability to manage a varied workload and meet deadlines

• Must be punctual and reliable

• Proficient in MS Excel, Outlook and other applications as needed

• Strong interpersonal skills

• Must be able to work with minimal supervision

• Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude

• Excellent written and verbal communication skills

• Ensure confidentiality of all the firm’s and client's documentation and information

Education and/or Experience

• Bachelor’s degree from four-year college or university preferred

• Minimum of 1 to 2 years experience at a law firm

• Experience with Aderant Expert or an equivalent accounting system such as Elite or 3E

• Knowledge of various eBilling applications or vendor sites such as, but not limited to, eHub, BillBlast, Tymetrix, Serengeti, Collaborati, CounselGo, CounselLink and Passport

Compensation

The expected base salary for this position is $60,000 - $70,000.00. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.