Client Advisor Group Benefits - Nashville

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Client Advisor Group Benefits - Nashville

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locations

Franklin TN-800 Crescent

Franklin, TN

Cincinnati, OH

Cincinnati - Montgomery Rd

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R2416209

Client Advisor Priority Business - SA08DE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the

future.
Job Description

Customer Service (Priority Accounts):

Manages PA Book of Business (BoB) 100 - 499 Lives. Contact for complex service issues and renewal coordination for their cases.
Together with Account Executive, develops pro-active account activities, identifies opportunities for Add-Issue, develops growth strategy and executes the plan : As appropriate, re-direct requests to the Customer Solutions Center (CSC) and delegate follow-up to Client or Service Consultants (service matters not handled by Customer Service Center, i.e. escalated billing, claim issues, lapse/reinstatement tracking). Handle customer education on Hartford tools, administrative services and administrative guidelines. When appropriate may provide face to face training to customers. Process plan changes, BOR changes, acquisitions, and any other policy level activity Coordinate Renewal tracking and communication process.
Partner with Voluntary Support Team for any voluntary activities:

Promote The Hartford's products and services. Project support as directed by the assigned Manager of Customer Experience (MCE). Attends and participates in all mandatory training, meetings, etc. Partners with the S&D Best Practices Team to identify and implement global process solutions.
Implementation Support:

Upon notification of sale, send sold case paperwork to Customer/Broker. Manage implementation process end-to-end in Prism. Partner with Voluntary Support Team for any voluntary activities. Completes Booklet and Bill review as well as conducting "Welcome Calls".
Qualifications:
Minimum 2 years of Disability and Life Group Benefit experience.
Strong knowledge of Group Insurance terms, provisions and administration.
Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint.
Excellent verbal and written communication skills. Will include presentations to customers.
Ability to convey The Hartford's value proposition and differentiators in the marketplace.
Highly organized, detail oriented and able to manage multiple priorities at once.
Ability to build rapport and develop/maintain strong relationships with internal/external partners.
Ability to work independently.
Some travel may be required.
Life & Health license required or must pass exam.
This role will have a Hybrid work arrangement.

You will be required to report into the office on Tuesday, Wednesday & Thursday and will work remotely on Monday & Friday.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$64,480 - $96,720

Equal Opportunity

Employer/Females/Minorities/Veterans/Disability/Sexual

Orientation/Gender Identity or

Expression/Religion/Age
About Us

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Culture & Employee Insights

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Diversity, Equity and Inclusion

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Benefits

Human achievement is at the heart of what we do.
We believe that with the right encouragement and support, people are capable of achieving amazing things.
We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.
Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.
We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

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