Job Title:    Client Advisor- Rolex                      

Reports to: Store Director                                                         

Division:     Retail, Multi-brand     

OVERVIEW

The Client Advisor-Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand.  This advisor will be an expert on the heritage of the brand, product line and stock within the store.

Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client.  It is crucial that Client Advisor-Rolex focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES

Ensure an outstanding client experience

• Work to create a positive, inviting and elevated environment for the discerning client.


• Be enthusiastic and demonstrate a passion for watches and jewelry.


• Responsible for training other Client Advisors and ensuring they are knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability. 


•  Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest. 


• Obtain client contact information utilizing the CRM system to build an on-going relationship and elevate the Rolex discovery journey


•  Responsible for implementing brand strategies and guidelines. 


• Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within their store location. 


• Make certain the visual presentation of the watches is consistent with the luxury image of the brand. 


• Act as a mentor to other Client Advisors and utilize the Tourneau|Bucherer advantages to the fullest in order to preserve the luxury status of the product.


• Attend training session to increase product knowledge.

Meeting or exceeding sales objectives

• At a minimum, must meet sales objectives for any given month, quarter and year.


• Clearly understand daily sales objective and how it relates to weekly and monthly targets.


• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.


• Readily accept and incorporate constructive advice given by managers on how to improve sales performance.


• Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.

Other

• Strictly adhere to all store security procedures.


• Set up cases and windows.


• Respect other Client Advisors fostering an environment of support and collaboration.


• Adhere to the company dress code policy.


• Work with team members to ensure the Rolex area is at all times clean and attractive.


• Attendance is a crucial part of performance.  Be on time.


• Help set-up or close store depending upon shift.

Training

• Consistently update Tourneau|Bucherer staff on the Rolex brand.


• Partner with Tourneau|Bucherer management to schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisors.


• Convey the importance of the history of the brand to the Tourneau|Bucherer Staff.


• Educate Tourneau|Bucherer Client Advisors on product introductions, technical complications, service etc.


• Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client.

Brand Management

• Ensure appropriate visual merchandising of all Rolex products in the store.


• Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).


• Monitor and order supplies including cleaning kits, catalogues and other POS materials.


• Communicate with Rolex regarding sales and inventory levels.


• Execute all expectations of The Rolex Way in every client presentation.

Requirements

• A passion for building clientele and selling.


• Demonstrate an exemplary level of integrity and professionalism at all times.


• Must be able to work a flexible schedule throughout the week.


• Must have a polished and professional appearance with a positive attitude.


• Meet and exceed company assigned goals, metrics and objectives.