Client Advocate - 2nd Shift

The CWC Client Advocate will support NSO’s Transitional Housing Program (TLP) at the Carolyn Williams Center (CWC) for young men aged 18-23. The program is designed to assist each resident in achieving personal and financial self-sufficiency by aiding in resolving a range of barriers to self-sufficiency.  A fundamental goal of this program is to assist clients in gaining permanent housing and the necessary life skills to reduce the risk of future occurrences of homelessness in their lives.  The CWC Client Advocate ensures an empowering environment providing safety, structure, crisis intervention, advocacy, and problem-solving with residents. The employee must demonstrate an ability to form a professional working relationship with residents in an empathetic, respectful, and non-judgmental way.

ESSENTIAL FUNCTIONS:

Case Management:

• Assist with the creation and implementation of individual case plans designed for client’s self-sufficiency and success.


• Collect supplementary information needed to assist clients, such as employment records, medical reports, and other reports as deemed necessary to comply, and to determine the eligibility of programs offered in the community.


• Keep complete and current documentation, log entries, case notes, and other written information regarding client progress and concerns in an accurate and timely manner in C-Trax and HMIS, as applicable.


• Provide referrals and assist clients with access to community or government resources.


• Model and assist clients with learning basic life skills needed for independent living.


• Assist with planning and teaching Life Skills classes for the CWC clients.


• Consistently support and facilitate client participation in all aspects of program and housing requirements.


• Oversee daily activities in the Center, ensuring the safety and security of clients, staff, and the property, and adherence to rules of the program.


• Ensure timely notification and correspondence with all residents and volunteers.


• Maintain the confidentiality and privacy of all clients with other residents and the external community.


• Complete required statistics for weekly and monthly capacity reports.


• Build collateral contacts to increase the number of clients and the quality of services provided to the clients.


• Participate in case coordination during team and/or supervision meetings and communicate concerns, ideas, etc. with housing leadership.

• Promote goals of the organization through tours and presentations.


• Meal preparation and supervising dinner cooking.

Property Management:

• Conduct daily property inspections of the entire facility.


• Report all property maintenance work orders to the Facilities team using their system.


• Work with clients and other staff members to maintain safety, cleanliness, and overall appearance of the interior of the facility.


• Ensure the property is well maintained and tour ready at all times.

• Monitor non-resident personnel in the buildings.

Other:

• Maintain the food and supplies in the pantry.


• Other duties may be assigned by the Housing Director.

JOB REQUIREMENTS:

• Undergraduate degree in Social Work or a related field preferred. Minimum of 2 years of successful experience in adult case management or aide/assistance preferred. 


• Must have a valid driver’s license and auto insurance within the limits required.


• Must have reliable transportation for participation in rotating on-call schedule for after-hours issues in housing program.

SKILLS AND ABILITIES REQUIRED:

• Clear, oral, and written communication skills.


• Basic knowledge of computer literacy skills.


• Service orientated, patient, and non-judgmental – actively looking for ways to help people and ability to meet them where they are at.


• Ability to handle multiple projects and tasks simultaneously.


• Ability to actively listen; social perception


• Ability to work independently as well as part of a team.


• Knowledge of safety policies and procedures. Adherence to policies and procedures are a must.

WORKING CONDITIONS:

• Most of the time spent in this position is in a well-lit, heated, and air-conditioned indoor office setting with adequate ventilation.

• This job requires moderate physical activity performed in a primarily administrative nature.


• Occasional periods of high stress.


• May require mandatory nights and/or weekends, depending on shift; flexibility in covering other shifts strongly preferred. Limited time off on/around holidays.  Participation in rotating on-call schedule for after-hours issues in housing program also required.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.