Client Ambassador

CLIENT AMBASSADOR

SARASOTA, FL

Job Description:

Client Ambassador for the industry sales leader in windows, designer tile, custom cabinetry, flooring, and stone countertops for over 50 years. As a Client Ambassador in our new, state-of-the-art Sarasota location, you will welcome customers into the showroom, collect important client data information for use by the sales team, assist the sales team order process, answer in-bound phone calls for the location, and assist leadership with various administrative projects and tasks.

Key Responsibilities:

Welcome every guest to the showroom.

o    Welcome every guest to the showroom and offer/provide refreshments.

o    Assist with customer service, phones, emails, scheduling and making client appointments.

o    Assist and help with billing and ordering as needed for multiple company brands.

·         Assist with data collection for customer visits: name, phone number, job location and reason for visit.

o  Complete a customer referral form and present it to the salesperson.

o  Establish a rapport and assign the customer to a salesperson – if all salespeople are busy, give a brief tour of the showroom and welcome the customer to look around – then work with the next available salesperson to assign the customer.

·         Prequalify the reason for the customer’s visit and assign to a sales associate if they are here to specify product (or contact the salesperson they ask for a specific individual)

·         Answer incoming calls and transfer to the proper party. Assist with customer service issues as appropriate on various phone calls.

·         Order office supplies and manage inventory of items.

·         Keep the showroom tidy and customer ready.

·         Assist the Branch Managers and Sales Team with special projects as needed.

·         Welcome and check-in customers who enter the showroom.

·         Track daily customer traffic on a spreadsheet and present a weekly recap to leadership by no later than Monday 10am.

·         Assist salespeople with tracking order completion (tagged orders in SAP) and contacting customers when orders are ready.

·         Send credit authorization forms and process payments for order and product pickups as needed.

·         Coordinate the resource room and manufacturer binders/brochures – cleaning out previous years and/or organizing for optimal efficiency.

·         Keep the kitchen area clean, organized and stocked with supplies (coffee, tea, etc.)

·         Assist with special projects and/or leadership projects as needed.           

Qualifications:

·         At least 1-3 years of customer service experience

·         Strong computer skills include email, Microsoft products and customer account databases. SAP experience a plus.

·         Strong communication and collaboration skills

·         A passion for accuracy, accountability, and exceeding customer expectations

·         Comfort in a fast-paced, self-driven environment and being held to performance standards.

·         Ability to learn new things quickly include product knowledge, computer systems, and various technology needed to perform the job.

·         Bilingual is a plus.

 Physical Requirements:

• Ability to stand for long durations, use hands and reach with hands and arms.

• Walk, stand, bend, or sit.

• Lift and/or move up to 5-15lbs.

• Routine set-up and take-down of samples and displays from warehouse to/from showroom.

General Position Information:

• Work hours are Monday through Friday 8:00 am – 4:30pm. Location: 2025 A Cattlemen Road, Sarasota, FL 34236

Why Join Us?

• Competitive salary and benefits package
• Opportunity to work with a dynamic team in the distribution industry
• Professional growth and development opportunities
• Exposure to SAP Business One and other leading data management technologies