Client Ambassador

Are you passionate about creating exceptional client experiences while juggling multiple responsibilities in a dynamic legal environment?

Do you have a knack for navigating challenging scenarios with confidence and clarity?

Can you be the welcoming face and first point of contact in a law firm dedicated to high-stakes cases?

Is your approach to client interactions infused with both empathy and strategic thinking?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email [email protected] only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Poole Huffman, LLC is a respected legal institution known for its unwavering resolve in high-stakes legal battles. Specializing in complex cases involving fraud, real estate, business, and intellectual property, we pride ourselves on meticulous strategy and fearless advocacy.

Our firm, headquartered in Tucker, Georgia, has cultivated a reputation for relentless pursuit of justice. We believe in consistent communication, custom strategies, and tenacious defense of our clients' interests. With a history of success in trial and appellate law, we stand as a beacon for clients facing uphill legal challenges.

We do a lot — but we need stronger follow-through, clearer accountability, and one additional client touchpoint. This role exists to ensure clients and visitors are greeted warmly, communications are handled professionally, and important follow-ups don’t fall through the cracks — including re-engagement touchpoints with past clients, as directed.

The Client Ambassador role at Poole Huffman, LLC strengthens the client experience and reinforces the firm’s readiness for high-stakes legal matters. As the first point of contact, this person sets the tone from the moment someone calls, emails, or walks ins delivering a welcoming, polished experience while ensuring messages, next steps, and responsibilities are clearly tracked and owned. The result is simple: fewer missed follow-ups, more consistent client communication, stronger client relationships, and a reputation that reflects the quality of the legal work behind it.

What you’ll do:

• Client Reception: Serve as the friendly and professional face of the firm, greeting clients and visitors and ensuring a warm, organized front-desk experience.


• Communication Management: Answer and route incoming phone calls efficiently using firm systems, ensuring messages and requests reach the right person quickly.


• Conference Rooms + Meeting Support: Coordinate conference room scheduling and meeting arrangements (room readiness, supplies, basic setup) to support smooth client and team meetings.


• Reception Area + Office Readiness: Maintain a neat, welcoming reception area and help track staff whereabouts/appointments to ensure visitors and calls are handled appropriately.


• Office Supplies + Presentability: Monitor office supplies and restock as needed; support overall office organization and presentability so the firm is always client-ready.


• Clerical + Team Support: Provide clerical/administrative support to attorneys and paralegals as needed (scanning, mail handling, document organization, and other support tasks).


• Intake Support (Backup): Serve as a backup for intake-related tasks by gathering essential information and routing it to the appropriate team member.


• Dynamic Role: Adapt to additional responsibilities as needed while keeping reception and client experience as the top priority.

What we’re looking for: 

• Customer Service Experience: Previous experience in client service roles, preferably within a legal or healthcare setting.


• Organizational Skills: Strong organizational abilities to manage multiple tasks efficiently and effectively.


• Communication Skills: Excellent verbal and written communication skills to interact with clients and staff.


• Tech Savvy: Proficient in Microsoft Office (Word, Excel, Outlook) and willing to learn new tools such as RingCentral and NetDocuments.


• Professional Demeanor: Maintain a welcoming and professional presence at all times as the firm’s first point of contact.


• Education: High school diploma required; some college coursework preferred.

Why you should work here: 

• Growth Opportunities: Significant potential for career advancement within the firm, with pathways into paralegal roles and beyond.


• Supportive Culture: Work in a pleasant and cooperative environment where teamwork and kindness are valued.


• Professional Development: Exposure to a variety of legal processes and support for continued learning and professional growth.


• Direct Impact: Contribute directly to client satisfaction and the firm’s success, with recognition for proactive engagement.

Additional perks:

• Health Insurance: The firm covers half of the employee’s health insurance premiums


• Retirement Plan: Access to a comprehensive retirement savings plan.


• Paid Time Off: PTO accumulates as you work, with increased accrual after your first year.

Join Poole Huffman, LLC, and make a tangible difference as a Client Ambassador. Be part of a team that values dedication, excellence, and innovation, while playing a vital role in shaping positive client experiences. We invite driven professionals to apply and contribute to our legacy of legal success and client satisfaction.