Client & Team Scheduling Coordinator

Responsibilities and Duties:

• Complete all daily 1:1 team member sessions for ABA and ancillary sessions as needed


• Adjust daily scheduling as necessary as changes to attendance occur


• Communicate effectively via email, phone, and text


• Maintain HIPAA through all aspects of tasks assigned


• Complete scheduling of 6 month ABA assessments and ancillary evaluations as needed


• Assist with attendance tracking for clients and team members; including providing written agreements to clients who fall below the attendance policy


• Be available for on-call phone coverage as assigned


• Respond as necessary to clients/team members if cancellations occur outside of normal business hours


• Complete scheduling & tracking of parent training


• Communicate with necessary members of the clinical team on client changes


• Assist with additional office tasks as assigned by supervisor


• Track and update authorization requests as necessary through commercial insurances and contracted Community Mental Health agencies


• Work closely with the office team to facilitate excellent communication and customer service to parents, team members, and community members


• Must be available to start at 6:30AM and be flexible with schedule if later coverage is needed


• Ability to remain calm and positive when faced with stressful situations or unexpected changes

Qualifications:

• Bachelor's Degree


• Proficient with Microsoft Office including Word, Excel, PowerPoint, and their various Google Drive options


• Possess written & verbal communication skills


• Able to abide by HIPAA privacy & confidentiality


• Able to work in a fast-paced environment


• Takes initiative for task completion


• Experience in a medical office setting


• Experience with behavioral health preferred


• Experience with billing is preferred

Compensation & Benefits:

• Competitive Salary


• Set Schedule Monday-Friday (no weekends)


• Health Insurance, 401K, and Supplemental Benefits


• Paid Time Off


• Profit Sharing


• On-Site Training


• Compensation for mileage