Client Care Assistant

Client Care Assistant 

• Compensation: $21-25/hr (Non-Exempt)
• Type: Full-Time, ON- SITE 
• Schedule: Monday - Friday; 8:00 am-5:00 pm
• Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
• Generous PTO Plan (2 Week PTO) and encouragement to USE IT!
• 6 holiday, 5 sick days  
• Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth. 
• Open Doors, Open Minds: Transparent leadership that listens and values your voice.
• Work-Life Bliss: Team outings, company events, and a commitment to putting you first. 

About Us: 

At Care Partners At Home, we believe in making a meaningful difference in the lives of our clients and their families by providing compassionate, reliable, and personalized care services. We are a trusted leader in the home care industry, dedicated to creating an environment where clients feel supported, caregivers feel valued, and our team members thrive.

Our mission is simple: to deliver exceptional care with heart. 

Position Summary:

We are seeking a highly organized, customer-focused Client Care Assistant to join our home care operations team. This role serves as the first point of contact for our 24/7 Client Care Line during business hours. The ideal candidate will possess excellent communication skills, a professional demeanor, and a strong sense of empathy when engaging with clients and caregivers. A genuine commitment to supporting high-quality home care services is essential.

Client Care Assistant Requirements:

• Strong verbal and written communication skills.
• Proven ability to manage high call volumes with professionalism and composure.
• High level of empathy, patience, and problem-solving skills.
• Proficiency with office software and data entry systems; experience with WellSky is a plus.
• Ability to multitask and work both independently and collaboratively in a fast-paced environment.

Key Responsibilities:

Client Communication & Call Management

• Manager Client Care Line, handling 80-120 calls daily
• Answer incoming calls promptly and professionally, identifying the caller’s needs, addressing concerns when possible, and ensuring a high standard of customer service.
• Assess and resolve caller issues directly when appropriate or escalate and hand off to the relevant team member or department for further support.
• Communicate promptly and professionally with internal team members via email, ensuring all correspondence is properly documented and supports timely coordination and follow-up

Administrative Support

• Accurately update client and caregiver profiles and schedules in WellSky in real time.
• Coordinate and send monthly birthday cards to clients and caregivers.
• Assemble and distribute client information packets for new and existing clients.
• Provide administrative support to the operations team, including assistance with special projects as assigned.

All your information will be kept confidential according to EEO guidelines.