Client Care Coordinator

IS THIS YOU?

• Driven by a commitment to professional and personal excellence
• Driven by an inner sense of purpose to impact others in the world
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Pro-active, innovative, and dedicated expert in your own unique area

THIS IS US - Our Core Values: At Caring for Family of Companies, we’re not just offering a job—we’re inviting you to be a part of something with meaning and purpose.

• NEXT LEVEL CARE - Our expansion and growth is driven by our commitment to delivering exceptional care to those who need it most. It's our goal to touch as many lives as possible.
• PURPOSE AND EXCELLENCE - We are dedicated to creating an invigorating and purpose-filled work culture ... and valuable careers for every member of our team of world-changers! We believe teams thrive in an environment where respect, collaboration, and excellence are at the core.
• TEAMS OF TALENTED CONTRIBUTORS - We pride ourselves on creating opportunities for each individual to contribute and make a real impact.
• FAMILY-LIKE SUPPORT - As a family-owned and family-focused in home care company, we cultivating teams of mission-focused experts who embody our vision and culture and provide joyful support to the numerous to those we serve.

If you’re passionate about helping others, and eager to join a work family that values your unique drive and dedication, join us in setting a higher standard for in home senior care!

Learn more about how we’re raising the bar in new ways in this quick 2-minute video at: https://www.youtube.com/watch?v=9RuitZ9CoKk. 

ROLE HIGHLIGHTS - What to Expect:

As a Client Care Coordinator, you're the face of care, coordinating new Client intakes, onboardings, and facilitating excellent care plans to serve their needs well. You'll assist with business development and networking efforts. You’ll also provide outstanding customer service and careful documentation. 

• Travel regularly throughout Clatsop and Tillamook counties - building relationships and onboarding new Clients.
• Network with community engagement organizations and referral sources, such as Case Managers, Discharge Planners, Senior Brokers, Rotary and the Chamber of Commerce.
• Document, monitor, analyze, track, update, and report on Clients using CRM and care management system.
• Intake new Clients during the initial in-home consultation. 
• Develop robust and comprehensive Care/Service Plans to provide customized care for each Client, according to their individual needs, preferences, and Payee scope of authorized/allowable services.

ROLE QUALIFICATIONS 

• Excellent verbal and written skills in English required.
• Proficient in Excel, Microsoft Outlook, PowerPoint, and Word.
• Excellent attention to detail and ability to maintain accurate records.
• Thorough knowledge of best practices for handling PHI as governed by HIPAA
• Experience handling highly confidential and sensitive information.
• Outstanding attention to detail, project management, documentation, organizational, and planning skills.
• Ability to take initiative and work independently.
• Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines.
• Exceptional time management abilities to meet deadlines and manage multiple tasks simultaneously.
• Outstanding positive attitude with the ability to grasp and embrace the company's overall goals and objectives and portray them to customers and staff. Able to work well with others in a collaborative and respectful manner.
• A desire to be out in the community networking and building referral pipelines and assisting Clients

SUPPORTING YOU - Our Comprehensive Wellness Portfolio - In your role with Caring for Family of Companies, you’re responsible for upholding, executing, and supporting our mission.  As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays
• Health insurance: Up to 100% company contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• Dental Insurance and Vision Insurance
• Company Paid $25,000 Life Insurance Policy 
• 401K Retirement Program - with Employer Match
• No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Pet Insurance – peace of mind that your pets will have the care they need
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week – with Lunch on us!
• A Family-First, Family-Focused Culture – and a supportive team to work alongside!