Client Care Coordinator

Visiting Angels of Stamford, CT is now hiring a Scheduler to join our growing client care team! 

• Salary 65K-75K/year, based upon work history and experience 
• 401K plan, commissions structure, end of year discretionary bonus
• Optional Health Benefits
• Growth options within the company, as we like to promote from within.

• Answer the telephone and greet the public.
• Schedule caregivers for service on new care recipients and fill open shifts on existing cases.
• On-call evening and weekend phone rotations, as directed, at least one week out of every five weeks.  (Note that on-call is additionally reimbursed at $1,000/week, over the base rate of pay.)
• Counsel Caregivers and assist in managing cases.
• Provide clear communication to clients, families, and caregivers consistent with delivering a high level of quality care
• Utilize WellSky electronic record system to document interactions with caregivers, client phone calls, client visits and all family interactions.  
• Review client’s schedule on a daily basis. Counsel staff regarding tardiness and correct use of time clock system. Make the appropriate corrections to the system to facilitate accurate payroll processing.
• Recognize and reward good job performance and promote caregiver recognition. 
• Independently respond to and resolve client complaints and concerns. Escalate to management, as needed.   
• Practice good time management, problem solving, follow instructions and complete work assignments. 
• Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously.
• Ability to communicate effectively with co-workers, leadership team, clients and family, ability to listen without imposing personal values or beliefs. 
• Engage in constructive problem solving and the exploration of new ideas. 
• Build and maintain strong relationships with clients, client’s family members and caregivers through frequent communication and addressing concerns promptly.
• Strictly comply with all laws, rules and regulations. 
• Work independently and proactively with minimal direction and/or supervision. 
• Provide timely and effective feedback to the management.
• Maintain regular and predictable attendance. 
• Present a well-groomed image that reflects the professionalism of the business. 
• Plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
• Demonstrate a strong commitment to client service excellence.
• Ensure consistency in caregiver scheduling for contunity of care for clients. 
• Maintain professional and confidential relationships with clients, referral sources and employees.
• Respond to and resolve any client or caregiver complaints or concerns. 
• Communicate and reinforce Visiting Angels’ policies and procedures.
• Introduce new and replacement caregivers to clients, if and when necessary.
• Assist in making Intake Folders for Intake Team. 
• Have the ability to remain flexible, resilient and calm, maintain a sense of humor and present a well-groomed professional image.
• Pick up, introduce and drop off caregivers to clients’ homes if and when necessary.
• Fill in for caregiver assignments, only in rare cases and if necessary, until a replacement is assigned.
• Perform other functions as deemed appropriate by management.

• Must be able to properly operate office equipment.
• All of the above demands are subject to the ADA requirements. 
• Must be able to lift, push or pull items weighint up to 10lbs.
• Must be able to perform tasks involving a combination of sitting, standing, bending, reaching, stooping, walking, twisting, and climbing stairs. 
• Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet the requirements of this position.

• Prefer Associate’s or Bachelor’s Degree in healthcare with a minimum of two years of experience in the healthcare or homecare industry or Five years work experience in home health/homecare industry providing direct care or in a scheduling position.  
• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.  
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Ability to listen and communicate clearly, fluently, diplomatically – both orally and in writing.
• Valid licensed driver with reliable transportation.
• Valid state required proof of insurance. 
• Utilize WellSky electronic record system to document interactions with caregivers, client phone calls, client visits and all family interactions.  

INDSTA3