Client Care Coordinator

Who We Are:

The Hospital for Veterinary Surgery (HVS), the first surgery-exclusive veterinary hospital in New York City, continues to broaden our reach and grow our cutting-edge clinical team. Practicing modern medicine in a state of the art, clinician designed practice, we offer unparalleled surgical care with a personal touch in the heart of Manhattan.

We’re looking for a confident, highly skilled Client Care Coordinator to join our team. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community.

What You’ll Do:

● Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner

● Communicate and collaborate with colleagues regarding patient care and client questions

● Document communications and conversations

● Manage the appointment schedule

● Receive payments for services rendered and oversee daily financial reconciliation

● Perform intake and discharge duties

● Perform general administrative duties

● Answer multiple phone lines

● Maintain common areas

What We Require:

● 2+ years of experience in a customer service or client facing role (Veterinary Preferred)

● Excellent written and verbal communication skills

● Comfort working around all types of dogs and cats

● Exceptional organizational skills with a keen eye for detail

● Adaptability and focus in a busy environment

● A passion for animals

What We Offer:

● The salary range for this role is: $21.00-$25.00 per hour

● Consistent 4-day weekly schedule 

● Comprehensive medical, dental and vision coverage

● FSA/HSA

● Generous paid time off, up to 120 hours of PTO per year

● 401(k) with a company match

● Paid Parental Leave

● Scrub Allowance

● Elective benefits through MetLife

● Employee pet discounts

● Discounted pet insurance

Come As You Are

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.