Client Care Coordinator

Want to make a difference every day?  Like to solve puzzles?  Have excellent Customer service abilities? 

Join Visiting Angels Columbus West, an award winning Home Care Company, as a Client Care Coordinator!  We are searching for an additional Client Care Coordinator to work with our clients to provide quality home care services.  This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs.  Must be able to multi task at a high level and be able to "fit" and change schedules together as needed. 

• Schedule caregivers to meet client scheduling and care needs


• Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction 


• Counsel caregivers to meet client and company expectations


• Recognize and reward  good job performance and promote caregiver recognition


• Maintain detailed documentation on all scheduling changes and corrections


• Develop and maintain positive relationships with clients, their families, and caregivers 


• Occasional paid on call responsibilities

We Offer: 

• Life /work balance


• Excellent pay with bonuses


• Health and Wellness Insurance


• Paid time off


• 401K


• Free AAA membership with roadside assistance after 90 days


• M- F work schedule


• Supportive fun work environment


• Experienced, tenured co workers 

To be considered: 

• Prior experience scheduling multiple employees and clients (Home Care scheduling preferred) 


• Ability to listen and communicate clearly fluently and diplomatically 


• Route Efficiency


• Creative thinking


• Ability to do caregiver phone screening  


• Willing to do On Call


• Able to remain flexible, resilient, calm and maintain a sense of humor in all situations 


• Work independently and proactively with minimum direction or supervision 


• Proficient with Microsoft Office, scheduling systems and other healthcare industry related software 


• Pass a thorough background screening and have excellent employment references