Client Care Coordinator

Position: Bilingual Client Care Coordinator

Location: Colton, CA

Schedule: Monday-Friday, 9:30-6:30pm

Duties and Responsibilities:

• Assist with general office duties, such as electronic filing documents, sending zoom links, emails, medical records and answering phones.


• Collect co-payments or past-due payments from customers.


• Assist with scheduling monthly client appointments and rescheduling appointments.


• Answer phones in a professional manner, respond to client needs.


• Assist front desk receptionist with checking in-patients, making copies of IDs, obtaining or giving evaluation forms to be completed.


• Adhere to all the policies and standards stated in the Employee Handbook.


• Exhibit compliance with The Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) regulations.


• Assist providers when needed with translating English/Spanish.


• Cross-training with other departments.

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.


• Speaking - Talking to others to convey information effectively.


• Writing - Communicating effectively in writing as appropriate for the needs of the audience.


• Coordination - Adjusting actions in relation to others' actions.

Physical Requirements:

Ability to stand, walk, and sit frequently or for prolonged periods of time. Additionally, physical abilities include lifting/carrying/pushing/pulling, stooping/crouching, reaching/handling/fingering, talking/hearing conversations, and near/far visual acuity/depth perception/color vision/field of vision.

Position Benefits:

• Comprehensive benefits package includes:
  
  
  
  • $450/month towards employee's medical plan (PPO or HMO), dental and vision 100% covered by Ensemble.
  
  
  • Voluntary time, long-term disability, critical illness, and accidental benefits are provided.
  
  
  
  


• 401(K) plan


• Employee assistance program


• Flexible Spending Account (FSA)


• Vacation Hours and Sick Time available

Pay Range : $23/hr