Client Care Coordinator Job Description The Position: In-clinic aesthetic sales, client care coordinator, and customer service representative. The responsibilities of this position revolve around creating a best-in-class experience by developing relationships with our clients and sharing expert product knowledge. You will be the first touchpoint for our clients to our brand and the ambassador for your location responsible for creating a positive, welcoming first impression. You have a passion for aesthetics and are a team player with impeccable service standards. CCC must be warm, engaging, and enthusiastic while displaying excellent communication skills in person and over the phone. A natural salesperson with an innate ability to identify opportunities to upsell and cross-sell. You are empathetic to client needs and concerns, skilled at analyzing and problem-solving, and are an efficient multi-tasker able to manage and execute multiple projects simultaneously. You are well-organized, detail-oriented, and a self-starter. Priority will be given to applicants with medical aesthetics, skincare, retail beauty, or hospitality experience. Compensation will be based upon the applicant's relevant skills and experience. Qualifications :
Two+ years medspa/aesthetic/beauty/cosmetic sales or hospitality experience
Hustle and high energy interested in cultivating a positive team dynamic
Confident with high integrity and a client-centric, can-do attitude
Ability to effectively communicate to clients, peers, and management with proper etiquette
Ability to be attentive to clients, putting clients first while remaining flexible to the needs of the business
Ability to work as part of a team within your clinic and the region as a whole and take initiative independent of direct supervision
Ability to be nimble and flexible easily as policies, protocols, and business needs evolve
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service and enhance the bottom line
General knowledge of medspa treatments such as injectables: Botox/fillers, IV therapy, microneedling, etc. preferred but not required
Comfortable assessing client needs and making proper treatment plan recommendations
Comfortable and confident with various forms of client outreach
Tech savvy and able to navigate multiple platforms fluently
Professional demeanor, disposition, and appearance are a must
Top producer with a track record of success
Weekend availability is required
Responsibilities Sales
Initiate sales process by scheduling appointments and consultations, describe Kalologie treatments professionally and enthusiastically with an expert knowledge base
Create client retention with education on additional products and services
Expand sales with existing clients by introducing new products and services
Close sales by creating a sense of credibility, credentialing, and overcoming objections
Client Services
Maintain relationships with all new, current, and previous clients and build strong client rapport
Opening and closing your location, assisting in preparing/turning over rooms as needed, managing front desk duties such as checking clients in/out while ensuring a positive and warm experience, and maintaining a clean and professional clinic always keeping surroundings clean – critical part of our aesthetic presentation
General location maintenance such as restocking restrooms with towels, etc., assisting with any laundry needs, and making sure product shelf is always organized and dust-free
Work collaboratively with providers to ensure premier client experience, future treatment plans, and existing patient follow-up
Support
Anticipating and submitting location needs to maintain fully stocked supplies
Product inventory on a weekly basis
Execute various forms of daily outreach as directed by management
Adhere to Kalologie policies and protocols
Expectations
Attend, participate, and actively engage in all necessary training, education, and professional development as directed by management
Attend and engage in regional and corporate meetings and zooms as scheduled by management
Daily communication: manage all inbound/outbound client calls, texts, emails and web bookings, EOD email, and other needs as requested by management
Daily sales, booking and outreach goals
Daily treatment follow-up (working collaboratively with providers)
Benefits
Hourly, paid bi-weekly
Commission, uncapped + paid monthly
Team Bonus, paid quarterly
Gratis from vendors and complementary treatments
Generous friends-and-family discounts
Career growth and advancement
Supportive and uplifting office culture
This job description is not all-inclusive. In addition, Kalologie reserves the right to amend this job description at any time.
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