Client Care Coordinator (CCC) - Opportunity to Make a Difference

Join our Team and Elevate the Human Spirit 

Do you love helping others?  Do you want to work with a team of caring professionals dedicated to the promise of Elevating the Human Spirit? Are you looking for a career that offers competitive pay, a generous benefits package, and the opportunity to make a difference in the lives of others?  If so...Comfort Keepers is the place for you!

Comfort Keepers seeks a dedicated, experienced Client Care Coordinator (CCC) for our Lima, Ohio office.  At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their homes. The CCC is responsible for providing engaged, extraordinary service to Seniors in the Perrysburg area while achieving consistent growth for the office. As a Client Care Coordinator, you will work with our network of caring professionals to deliver one-on-one care that enhances the quality of life for our clients while delivering our promise to Elevate the Human Spirit.

Job Summary:

The Client Care Coordinator (CCC) manages the client experience from referral to continuity of care. The role of the CCC begins in the field, where they assist with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialists, and other senior-related referral sources. The CCC interacts with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits. Once the client has joined Comfort Keepers, the CCC manages outstanding client care and organization of family resources,  engagement with community providers, insurance companies, case managers, and other third-party payors. Finally, the CCC will work directly with the local office staff, including the Homecare Services Coordinator to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.

Job Requirements:

• Minimum of high school diploma or GED.
• Minimum of 2 years of related experience.
• Demonstrated leadership skills and outstanding people management skills.
• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
• Exceptional customer service skills and written/verbal communication.
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint
• A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).
• Previous sales experience is a plus.

Outstanding Job Benefits:

• Medical, Dental, Vision, Life, and Short/Long Term Disability benefits are available on the first of the month following 30 days from the hire date for full-time employees.
• Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck and may be used immediately after accrued.
• 401(k) with Pre-Tax and Roth options and Employer Match begin the first of the month following 90 days from the hire date.
• Free employee perks program with free classes and discounted pricing with thousands of merchants.
• 24/7 access to legal, financial, and work-life services through the Employee Assistance Program
• Pet Insurance

Position Physical Demands:

Walking, sitting, and standing, lifting is not expected to exceed 25 pounds. Spend extended time at a computer work screen and on the telephone. Office and fieldwork are both required.

Start your homecare career today, apply now!

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions regardless of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

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