Client Care Coordinator, Full - Time

 VOTED by our Staff TOP WORKPLACE for 13 YEARS! - Hartford Courant, 2023.

InterCommunity, Inc is a FQHC LA (Federally Qualified Health Center Look Alike). Our health center provides same-day primary care services to every member of the community, regardless of life situation or ability to pay. We also provide a wide array of behavioral health services. Our community Health Care Centers are located at 281 Main St. East Hartford, 40 Coventry St. Hartford and 828 Sullivan Ave., South Windsor. 

InterCommunity’s Addiction Services offers a similarly wide range of substance use treatment and recovery-supportive services, with many sites in the Hartford area. We provide services across the spectrum of care, including primary care, residential detoxification and substance use treatment, multiple levels of residential care, outpatient substance use disorder and mental health services for adults and children, intensive outpatient programs, employment and community support, mobile crisis evaluations, judicial support services and social rehabilitation.

AMAZING Benefits!

At Intercommunity, we believe our benefits should make a difference to you, to your family and to the life you lead outside of work. Benefits are more valuable than ever before and are a significant part of our total compensation package. InterCommunity offers a choice of medical plan options so you can choose the plan that best meets your needs and those of your family.

All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire.

Benefits:

• Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
• Health & Dental insurance- with flexible contribution options to include 2 HDHP w/ HSA contribution at no cost premium or non-HDHP at a minimal cost to employees.
• Voluntary vision.
• STD, LTD & Disability coverage - employer paid.
• Basic Life & AD&D employer paid.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match and 3% employer give after 12 months and 1,000 hours worked.
• Career advancement opportunities. Accountable for providing a full range of administrative and medical support responsibilities in a community health setting.
• Escort patients to exam room, perform vital signs, blood sugar testing, EKG’s, urinalysis, phlebotomy, spirometry etc. as instructed by provider.
• Ensures lab results are reviewed and signed by provider and disseminated as needed.

Summary:

Works with people in recovery, staff of InterCommunity and other internal and external providers (Such as Probation, Bail Commission and Family Services) in order to promote, support and coordinate services needed to better function in the community, thus improving their quality of life.

Essential Duties & Responsibilities:

• Provides initial outreach and engagement to CSSD, (and other Judicial prn)
• Acts as point of contact for CSSD, (and other judicial prn) referrals and working closely with OPEH team, referrals sources and clients, to support and facilitate all facets of client engagement. Actively supports client participation in clinical services, monitoring client’s progress, and the impact of these services
• Provides assistance and support for the individual in crisis situations and when in need of referral to higher level of care. Supervise Urine Analysis on same gendered CSSD clients completing all appropriate chain of command documentation.
• Provides linkage with community resources i.e. outside clinical, medical, social, educational, rehabilitative, vocational and/ or other services not offered or unavailing within our delivery systems. Completes all required documentation related to treatment in accordance with established procedures;
• Complete all required reporting standards to various service providers in accordance with timelines set forth in CSSD program standards
• Monitor and maintain compliance with the CSSD contractual obligations, including reporting processes, data entry into CDCS, and maintaining appropriate documentation in electronic medical record
• Participates in CSSD related training 
• Performs related duties as required

Schedule:

 Monday, Tuesday Wednesday 8-4:30.  Friday and Saturday 10-6pm 

*All agency staff are required to attend all mandatory department/agency meetings and trainings*

 *All Support Staff Employees are required to show proof of a CPR Certification within 60 days of official start date   
 

Education &/Or Experience:

A Bachelor’s degree,   Also requires experience working in a Recovery-Oriented System of Care. 

Competencies:

• Initiative
• Team Player
• Time Management
• Decision Making
• Communication Proficiency (Verbal & Written)
• Organization Skills