Client Care Coordinator - Surgery

Description

Are you a compassionate, organized, and detail-oriented individual with a passion for animal care? Pieper Veterinary in Middletown, CT is searching for a kind, compassionate, and detail-oriented Client Care Coordinator (CCC) to support our Surgery Department. The client experience starts at the front desk, so we need a team that shares our goal of making the pets and people in our community healthier and happier. 

Our vision is a simple one, to make the community and the animals and people in it happier and healthier.   

About You: 

We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease. 

We are seeking a Client Care Coordinator to provide concierge service between the client or the referring veterinarian, and the Pieper Memorial team from the moment of first contact with the hospital, throughout the patient’s stay, and after discharge. The Client Care Coordinator serves in all areas of communication, as an advocate for and liaison between the client and the medical team(s), to ensure clear, accurate information is relayed and delays are minimized. The Client Care Coordinator is also a department point person for the front desk to ensure a quick and efficient flow of communication between incoming calls and client’s questions.

What to Expect:

· Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery, and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.

· Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.

· Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, an annual symposium, and any mentoring available to support and achieve your career goals!

· Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

Anticipated Schedule:

This is a full-time position:

5 days a week - 8-hour shifts

1 weekend day shift is required - 1/2 day

Compensation:

$20.00 - $23.00 / hour dependent on experience and education

What's in it for you? 

· Supportive culture with social events & team building

· Competitive paid time off & holidays

· Career Growth & Training Opportunities

· Comprehensive medical, dental, and vision insurance 

· Mental Health Focused Services

· 401(k) plan with a strong employer match 

· Up to 75% employee pet care discount 

· Annual uniform allowance

 

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• Familiarity with veterinary terminology or a willingness to learn.  
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care. 
• Must be 18 years or older to apply.

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