Client Care Manager

Visiting Angels of Stamford, CT is now hiring a Client Care Manager to oversee Care Management for our nationally recognized Home Care agency! 

• Answer the telephone and greet the public.
• Assist and advise scheduling team on appropriate staffing for new clients and open hours/shifts on existing cases.  Ensure consistency in caregiver scheduling and schedule as needed . 
• Supervise caregiver daily activities.  Counsel and provide support for all caregiver tasks.
• Develop individualized care plans consistent with the tasks of a homemaker-companion agency as per state regulations.
• Provide clear communication to clients, families, and caregivers consistent with delivering a high level of quality care
• Utilize WellSky electronic record system to document interactions with caregivers, client phone calls, client visits and all family interactions.  
• Review client’s schedule on a daily basis. Counsel staff regarding tardiness and correct use of time clock system. Make the appropriate corrections to the system to facilitate accurate payroll processing.
• Conduct regularly-scheduled, follow-up telephone calls and home visits to ensure high client satisfaction and retention.  
• Weekly review of client caseload with Director of Care.
• Recognize and reward good job performance and promote caregiver recognition. 
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families. 
• Maintain positive relationships with all clients, caregivers, families, referral sources and co-workers.  
• Independently respond to and resolve client complaints and concerns. Escalate to management, as needed.   
• Communicate and refer appropriate matters to the Director of Care for additional guidance.
• Participate in On-call evenings and weekend rotation, as directed.  
• Perform other functions, as deemed appropriate by the management team.
• Respond to emergency situations professionally and calmly. 
• Maintain a high level of professionalism and demeanor.
• Practice good time management, problem solving, follow instructions and complete work assignments. 
• Support change and communicate about it positively with employees.
• Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously.
• Ability to communicate effectively with co-workers, leadership team, clients and family, ability to listen without imposing personal values or beliefs. 
• Engage in constructive problem solving and the exploration of new ideas. 
• Build and maintain strong relationships with clients, client’s family members and caregivers through frequent communication and addressing concerns promptly.
• Strictly comply with all laws, rules and regulations. 
• Work independently and proactively with minimal direction and/or supervision. 
• Provide timely and effective feedback to the management.
• Maintain regular and predictable attendance. 
• Present a well-groomed image that reflects the professionalism of the business. 
• Plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
• Demonstrate a strong commitment to client service excellence.

• Prefer Associate’s or Bachelor’s Degree in healthcare with a minimum of two years of experience in the healthcare or homecare industry or Five years work experience in home health/homecare industry providing direct care or in a care management position.  
• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.  
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Successfully complete all and ongoing compliance with background checks, reference checks and other assessments as may be required under federal, state, or local law or per employer policy. 
• Ability to listen and communicate clearly, fluently, diplomatically – both orally and in writing.
• Valid licensed driver with reliable transportation.
• Valid state required proof of insurance. 

• Must be able to properly operate office equipment.  
• All of the above demands are subject to the ADA requirements. 
• Must be able to lift, push or pull items weighing up to 10 lbs.  
• Must be able to perform tasks involving a combination of sitting, standing, bending, reaching, stooping, walking, twisting, and climbing stairs. 
• Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet the requirements of this position.