Client Care Manager

Overview
The Client Care Manager is responsible for ensuring high-quality, safe, and compassionate home care services for clients receiving assistance with personal care, companionship, and daily living support. This role oversees client assessments, care planning, caregiver supervision, quality assurance visits, and communication between clients, families, caregivers, and agency leadership. The Client Care Manager promotes service excellence, regulatory compliance, and continuity of care across all assigned cases.

Key Responsibilities

Client Needs & Service Planning

• Conduct in-home meetings to learn about client needs, routines, preferences, and safety considerations.


• Create individualized service plans outlining tasks, schedules, and expectations.


• Update service plans when client needs or preferences change.


• Ensure clients receive the appropriate level of support based on visits, feedback, and communication with families.

Caregiver Support & Oversight

• Conduct regular check-ins with caregivers to ensure quality service delivery.


• Provide coaching, guidance, and ongoing support to help caregivers succeed in their roles.


• Assist with new caregiver onboarding and training as needed.


• Follow performance procedures and partner with HR when concerns arise.

Quality & Compliance

• Complete scheduled service reviews to confirm client satisfaction and ensure service standards are met.


• Ensure documentation and records are accurate and aligned with home care requirements.


• Participate in reviews and improvement initiatives to elevate service quality.


• Report and address service or safety concerns promptly.

Client & Family Communication

• Serve as the primary point of contact for clients and families for updates, requests, or concerns.


• Provide clear explanations of what services include and how support is delivered.


• Respond to issues quickly to maintain a positive client experience.

Team Collaboration & Operations

• Partner with scheduling to pair caregivers appropriately with client needs and personalities.


• Support staffing needs, including coverage challenges or urgent requests.


• Participate in team meetings to discuss client success, caregiver performance, and improvements.


• Assist with after-hours support as assigned to ensure continuity of services.

Qualifications

• 1–2 years of experience in home care or similar service-based role preferred.


• Strong communication and interpersonal skills with the ability to support diverse clients and caregivers.


• Excellent organizational and time-management skills.


• Familiarity with home care service standards and documentation.


• Valid driver’s license and reliable transportation for community visits.


• RN, LPN, or relevant license required