Client Care Manager - Home Care

Description

• 2024 Best of the East Bay - Best Home Health Services, Diablo Magazine
• 2023 Inc Magazine - Listed as one of the 5000 Fastest-Growing Private Companies
• 2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient

Come join the Hillendale Home Care team! We are a growing home care agency in Contra Costa and Alameda counties and we’re looking for a dynamic Client Care Manager to join the team. 

Our Client Care Managers work with existing senior care clients and their families to review and renew care contracts, adjust care plans with new services and products as caregiving support changes, and develop new business leads and opportunities through senior care referral networks and conducting new client assessments.

What You’ll Be Doing:

• Work with clients and families to find the right care solutions and building relationships for retention.
• Perform ongoing care management and communication with clients to ensure high quality services and customer feedback.
• Directly accountable for generating regular streams of current and new revenue by providing exemplary customer service via regular engagement with new and current clients and families, regular referral partnership development within local communities, and leading and participating in community outreach events to spread brand awareness.
• Communicate with family members and Staffing Management team to refine and improve client’s lives, ensuring a high client satisfaction based upon key performance metrics.
• Work with the Staffing Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
• Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and/or their families to sign them up for services.
• Represent Hillendale at community events, upholding company values and high standards of care.
• Work cross departmentally to ensure internal employees, clients and referral-based contacts are all satisfied with products and services.
• Maintain thorough and accurate records on all prospective and active clients, caregiver feedback, and referral sources.
• Drive personal vehicle for company business including visiting new and existing clients.

What Hillendale Provides:

•  Highly competitive salary with incentive comp
•  Full-time opportunity with a growing company and innovative team
•  Healthcare benefits
•  401(k) plan
•  Paid time off
•  Company holidays
•  Fun, collaborative work environment

Requirements

Experience, Skills, and Education:

• Bachelor's Degree in business management, marketing management or related field; or equivalent work-related experience
• 5+ years prior experience in healthcare or senior care industry
• 2+ years’ client management experience in home care industry preferred
• Excellent communication skills and the ability to anticipate the needs of customers
• Strong attention to detail and excellent time management skills
• Innovative business development skills with proven track record of new client acquisition and retention of existing clients
• Ability to interrupt care plans, analyze data, and present metrics reports to leadership
• Strong proficiency with Google Workspace apps (Gmail, Chat, Docs, Sheets, Slides)
• Experience working in customer service programs and databases (CRM)