Client Care Manager, LBSW

Senior Helpers is seeking a compassionate and highly organized Client Care Manager, LBSW to oversee client care coordination and support families navigating aging and in-home care services. The Client Care Manager serves as the primary liaison between clients, families, caregivers, and the Senior Helpers team to ensure high-quality service delivery and client satisfaction.

This role conducts client assessments, develops individualized care plans, performs regular home visits, and helps connect clients and families with appropriate community resources. The Client Care Manager ensures services are delivered safely, consistently, and in alignment with Senior Helpers' mission of improving the quality of life for seniors and their families.

Reports to: Business Development Director

Job Duties:

Client Care Coordination

• Conduct in-home client assessments and reassessments to evaluate care needs, safety concerns, and overall well-being.


• Develop and update individualized care plans based on client needs, goals, and preferences.


• Serve as the primary point of contact for assigned clients and families.


• Monitor service delivery and ensure care plans are implemented appropriately by caregivers.


• Address concerns or changes in condition and communicate updates to the office team.

Client Visits & Quality Assurance

• Conduct regular in-home visits to ensure quality of care and client satisfaction.


• Complete first-day-of-service calls and follow-up visits during the first 30–90 days of care.


• Identify risks, safety concerns, or changes in care needs and take appropriate action.

Client & Family Support

• Build trusting relationships with clients and families through regular communication and support.


• Provide guidance on aging-related concerns such as dementia care, safety in the home, and caregiver stress.


• Help families navigate community resources, healthcare providers, and senior services when appropriate.


• Advocate for clients and help ensure their needs and preferences are respected.

Care Coordination & Team Collaboration

• Collaborate with scheduling staff to ensure appropriate caregiver placement and continuity of care.


• Communicate effectively with caregivers regarding care plans and client needs.


• Participate in team meetings and contribute to problem-solving related to client care.


• Maintain accurate and timely documentation in the company’s client management system.

Intake & Growth Support

• Assist with new client inquiries and service consultations when needed.


• Participate in in-home assessments for potential new clients.


• Support efforts to retain existing clients by ensuring a positive client experience.


• Maintain relationships with healthcare partners and referral sources when appropriate.

Skills & Competencies

• Client-centered care approach


• Knowledge of aging services and community resources


• Conflict resolution and problem-solving


• Strong documentation and organizational skills


• Ability to work independently and collaboratively


• Compassion, empathy, and professionalism

Working Conditions

• Combination of office work and in-home client visits.


• Local travel required within the service area.


• Occasional evening or weekend availability may be required based on client needs.

Qualifications:

• Licensed Bachelor Social Worker (LBSW) required


• Experience working with older adults, home care, healthcare, or case management strongly preferred.


• Strong interpersonal, communication, and relationship-building skills.


• Ability to conduct home visits and travel locally within the service area.


• Excellent organizational and problem-solving skills.


• Proficiency with Microsoft Office and client management systems.

Job Benefits:

401(k)
Health Insurance
Dental Insurance
Vision Insurance
Short-term Disability
Paid Time Off
Pay On Demand

Why Work for Senior Helpers?

• Great Place to Work® Certified


• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging


• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

About Senior Helpers of Fargo

We are an independently owned and operated franchisee of Senior Helpers, part of SH Franchising LLC. Senior Helpers has been the nation’s premier franchiser of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities.

Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.