We are looking to hire an energetic Client Care Manager to join our amazing team at Hathaway Partners in Summit County, OH.
Growing your career as a Full-Time Client Care Manager is a terrific opportunity to develop critical skills.
If you are strong in adaptability, attention to detail and have the right attitude for the job, then apply for the position of Client Care Manager at Hathaway Partners today!
Responsibilities for Client Care Supervisor
- Interact with clients and build relationships with them while ensuring their needs are being met
- Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Qualifications for Client Services Manager
- 5+ years prior experience in customer facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn new software quickly
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
- Ability to speak spanish
Benefits of working as a Client Care Manager in Summit County, OH:
● Excellent benefits
● Room for Advancement
● Generous Compensation