Client Care Supervisor

Client Care Supervisor – Veterinary Hospital

We are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations, supports client communication, and ensures an exceptional experience for both clients and patients. If you thrive in a fast‑paced veterinary environment and enjoy mentoring a team, we’d love to hear from you!

Schedule:

• Five 8-hour shifts or four 10-hour shifts

Compensation:

• $26-$30 Depending on Experience

Responsibilities:

• Supervise the Client Care team, including hiring, training, coaching, and performance management


• Communicate confidently using practical veterinary knowledge to support scheduling, triage, and client instructions


• Maintain department workflows and quality standards


• Create and manage schedules to ensure full coverage at all times


• Facilitate communication between Client Care and all hospital departments


• Audit patient check‑in records for accuracy and quality control


• Resolve high‑level client or doctor concerns after initial team attempts


• Lead team meetings and follow up on action items


• Motivate and support staff to deliver excellent service


• Participate as part of the hospital leadership team and contribute to process improvements


• Manage the department’s approved budget

Requirements

• High school diploma or equivalent (Associate’s in business, vet tech, or related field preferred)


• 2+ years of supervisory experience


• 3+ years in a general practice veterinary setting or 1+ year in specialty/referral/emergency


• Strong customer service, communication, and leadership skills


• Comfortable with technology, phone systems, and software (EzyVet experience is a plus)


• Detail‑oriented, organized, and able to multitask


• Working knowledge of veterinary terminology

Physical Requirements

• Reliable attendance


• Ability to lift up to 40 lbs


• Ability to stand, walk, bend, and reach during an 8+ hour shift


• Ability to work nights, weekends, and holidays as needed


• Flexibility with schedule to support front desk coverage


• Visual/auditory ability to communicate effectively


• Ability to maintain a clean hospital environment, including occasional waste cleanup

Benefits

• 3 weeks paid time off


• Paid sick leave (NY State compliant)


• Medical, dental, and vision insurance


• Short‑ & long‑term disability


• Life insurance


• 401(k) with employer match


• Annual uniform allowance


• 75% employee pet discount


• Holiday double pay

If you're ready to lead a compassionate, client‑focused team in a dynamic veterinary environment, we encourage you to apply!