Client Care Supervisor

Home Instead is a growing company in the senior care industry committed to providing exceptional service and care to our clients. We are seeking a Client Care Supervisor to join our team.

Here's what you'll be doing...

• Schedule appointments with clients and coordinate with internal teams to ensure seamless client service delivery


• Develop & manage client quality assurance process to include conducting quality assurance visits & calls


• Manage & coordinate changing care needs with families and internal team members


• Provide leadership and coaching to team members to enhance their performance and professional development


• Collaborate with other departments to identify areas for process improvement and implement solutions


• Manage client inquiries & starts of care

You're the perfect fit if you have...

• Previous experience in a leadership role, preferably in customer service or client care


• Experience in the senior care/healthcare industry (preferred)


• CNA, LPN, or RN certification/license (strongly preferred)


• Excellent communication skills, both verbal and written


• Strong organizational skills and attention to detail


• Proficiency in Microsoft Office suite (Word, Excel, Outlook)


• Positive attitude, resilience, and ability to adapt to changing circumstances

To join the team, you'll need...

• To complete a criminal background check, motor vehicle record check, and drug screen


• Possess a valid driver's license and valid auto insurance

What we have to offer...

• Competitive salary


• Annual merit increase


• Health, dental, and vision insurance


• 401K matching retirement savings plan


• Paid time off and holidays

Please submit your resume detailing your leadership experience and why you are interested in joining our team to https://www.homeinstead.com/location/579/home-care-jobs/