Client Communications Specialist (CCS)

Provide superior customer service and communication to clients, patients, staff and referring veterinarians.   The Communications Specialist must demonstrate excellent judgment and decision-making skills in triaging client calls, making appointments with clinical specialists and/or determining the appropriate action and response required for that particular call.   Kindness and care for animals and respect for the client is a cornerstone of this team focused department and organization.

List duties and responsibilities: (including machines to be operated)

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  Schedule appointments for a variety of Specialty Services in Cornerstone

  
  


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  Triage urgent calls

  
  


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  Process referral calls from outside veterinarians and clients

  
  


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  Answer phones and direct calls appropriately

  
  


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  Respond to internal/external clients in a respectful, friendly & thorough manner

  
  


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  Update clients with status reports and patient information

  
  


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  In addition to the qualifications listed above, the ideal candidate will be articulate, dependable, hardworking, compassionate, flexible regarding scheduling, self-confident and possess exceptional customer service and clerical skills. Candidate will also need proven work experience in a detail-oriented environment and be able to perform efficiently while multitasking.

  
  

List qualifications desired (including education & experience)

• Computer skills a must: Microsoft Office/Outlook/Cornerstone EMR system, Alcatel-Lucent Phone system


• Speed typing skills a must (40+wpm)


• Ability to provide consistent and exceptional customer service in a fast-paced and demanding environment


• Animal care and medical terminology a plus


• Previous call center experience and physician or veterinary practice experience a plus


• Pleasant speaking voice

Schedule/Shifts

12pm-8pm (Tues-Sat)

Excellence in veterinary medicine since 1910. AMC Offers:  

A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world. 

State-of-the-Art Facilities: AMC is currently undergoing a major expansion and renovation. Once complete, this project will transform the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.  

Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT 

A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases. 

A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.