Client Concierge - Boulder

We are a local, women and Massage Therapist owned Massage Studio with 5 locations in the Denver-metro area looking for a customer service, sales, and administrative expert to join our growing company! 

This dynamic, high-impact role offers growth opportunity, great benefits and a positive atmosphere that promotes healthy living and encourages self-care! Our ideal candidate is a client-centered, sales-focused professional
who is an administrative rock star that will be managing the flow of clients, conducting sales and creating an exceptional client experience. 

This position is full-time and requires weekend and evening availability.

Compensation and Benefits:

$41,600 + Annual Base Pay (paid hourly) plus location sales bonuses and commissions 

$2,706.16 Medical / Vision / Dental / AFLAC insurance  

$865-$3460 Paid Time Off (1st year – 7th year)  

$1,500 1 Free massage service every month. Additional discounted services available  

$2,340-$7,020 Free Infrared Sauna services (1x/week - 3x/week)  

$$$ Sales commission- Retail, packages, memberships  

$$$ Leadership development and ongoing training  

$49,011-$56,286 + = Total compensation PLUS sales bonus and commissions

Qualifications: 

• 
  
  
  
  • Exceptional customer service skills
  
  
  • Impeccable attention to detail
    
  
  
  • Professional demeanor and appearance
  
  
  • Sales expert with a passion for helping people feel their best
    
  
  
  • Multi-Tasker with ability to prioritize and problem solve - must be calm under fire
    
  
  
  • Ability to anticipate client needs and create "WOW factor" customer service moments
    
  
  
  • Reliable, friendly, punctual, flexible, and adaptable
    
  
  
  • Self-driven with a take-charge attitude
    
  
  
  • Excellent computer and phone skills required- Microsoft Office, Google Suite products included
  
  
  • Must be a team player and enjoy working with others
    
  
  
  • Must work hard and be coach-able
    
  
  
  • Possess a healthy mindset with desire to grow and learn
    
  
  
  • Ability to work flexible days/nights including a minimum of one weekend per month 
  
  
  
  

Job duties include but are not limited to: 

• 
  
  
  
  • Create exceptional client experiences through impeccable service
  
  
  • Execute internal sales and marketing initiatives
    
  
  
  • Work with Location Director & Assistant Location Director to meet location sales, staff and client related goals
    
  
  
  • Master of the client schedule- demonstrating initiative in maximizing daily utilization
    
  
  
  • Ensure all cash management is accurate, and sensitive information is handled properly  
    
  
  
  • Responsible for opening and/or closing the studio
    
  
  
  • Exceptional multi-tasking and the ability to remain calm in a variety of situations
    
  
  
  • Manage & maintain an immaculate overall spa appearance and ambiance- this includes interior and exterior spaces and an eye for aesthetics  
    
  
  
  • Train new team members for the Client Concierge role