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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Coordinator - REMOTE. In this remote role, you will play a crucial part in supporting a specialised fertility practice dedicated to women seeking egg donation. You will manage donor inquiries and maintain the CRM while optimising operational workflows. This position starts at approximately 5 hours per week, with opportunities for growth as the role develops. Your contributions will ensure effective and empathetic communication with prospective donors.
Accountabilities
- Set up, maintain, and update the CRM system.
- Track and manage donor inquiries from initial contact through follow-up.
- Log key details, actions, and next steps in the CRM to ensure nothing is missed.
- Set up and maintain workflows to standardise donor engagement.
- Respond to new inquiries using provided scripts via email and WhatsApp.
- Follow up with prospective donors according to workflow and schedule.
- Ensure timely, professional, and empathetic communication.
- Assist with day-to-day operational tasks as needed.
- Organise and maintain documentation related to donor processes.
- Support scheduling and coordination within the team.
Requirements
- Experience as a Virtual Assistant, Client Coordinator, or in Operations Support.
- Strong organisational skills with an operational mindset and efficiency focus.
- Professional, empathetic, and reliable in communication.
- Ability to work independently and manage multiple inquiries without supervision.
- Proficiency in Zoho CRM essential; experience with HubSpot is beneficial.
- Afrikaans-speaking candidates are advantageous.
- Highly organised, efficient, and operationally minded.
- Able to prioritise tasks, track inquiries, and maintain smooth workflows.
- Proactive, detail-oriented, and professional.
- Empathetic and courteous when engaging with donors.
- Comfortable working independently in a small, focused team.
Benefits
- Part-time, flexible role at 5 hours/week to start, fully remote.
- Opportunity to grow hours and responsibilities as the role develops.
- Gain exposure to the operations of a specialised fertility practice.
- Be part of a professional and meaningful environment supporting women and donors.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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