Client / Customer Engagement Manager - Room for Advancement

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.

Salary Range: $130k-$140k/Annum

Job Description:

• We are looking for a Client Engagement Manager to build positive relationships with clients during projects.
• You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services.
• Building healthy relationships with customers, interacting with them, addressing their concerns, and being their (customers') point of contact.
• Also oversee the work of other employees interacting with the customers .
• To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines.
• Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.
• Your goal will be to ensure that our relationships with customers are strong, profitable, and enduring.

• Assisting customers with using our services throughout projects.
• Helping solve client problems and managing financial aspects of contracts.
• Ensuring contracts are carried out according to agreed terms.
• Foster positive relationships with our customers as their primary point of contact
• Help clients implement services and plan projects effectively.
• Ensure that contract terms and conditions are met.
• Manage invoices and bills for assigned customers.
• Identify upselling and cross-selling opportunities.
• Address customer issues with speed and efficiency.
• Work with sales teams to generate new business.
• Prepare reports on project performance.

• 10+ years of experience as Client / Customer engagement managers.

• Must have : Bot Dev / AI related project experience.
• Proven experience as an Engagement Manager
• Project management experience
• Proficient in MS Office and CRM/project management software
• Strong organizational and multitasking skills
• Customer-oriented approach
• Excellent analytical and problem-solving skills.
• Excellent verbal/written communication skills. Fluent in English.
• Scrum values: Commitment, Focus, Collaboration, Openness, Respect, Courage.
• Proficient verbal and written communication skill
• Excellent analytic approach and problem-solving technique
• Flexible & Adjustable attitude
• Keep healthy team environment.
• Ability to work in challenging environment.
• Go-getter attitude

• PM Skills

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]