Client Delivery Executive

The Customer Delivery Executive is responsible for all delivery / support provided to a customer which includes: Ticket Management and meeting SLAs Reporting, Budgeting, Cost management and Invoicing, Weekly, Monthly and Quarterly reviews with the Customer Staffing / Resource Management Address Customer escalations The role manages all Applications and Infrastructure domains (e.g. Server, Storage, Backup, Network, Cloud, Security, Service Desk, Field Services, Asset Management, Messaging & Collaboration, etc.) Establish and maintain positive client relationships with clients, executive and managerial level clients. Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements. Support New Business Opportunities Provides direction and guidance for administration and results for multiple departments within a function or work area. Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate manager and Matrixed resources Integrates deep professional understanding and subject matter expertise. Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers. Uses experience, innovation and judgement to make decisions Minimum 12 years relevant experience. Minimum 5 years managerial/ leadership experience Minimum 5 years with budgeting, business financial and P&L skills. Minimum 5 years of developing comprehensive and complex operational and strategic plans. Minimum 5 years experience with managing Master Agreements, SOWs and Change Requests Minimum 5 years of knowledge, understanding and application of project management principles and methodologies. Advanced influencing and communication skills. Advanced client service leadership capabilities. Excellent analytical / problem solving skills. Excellent organizational and time management skills.