Client Delivery Executive

Operations: Ensure adherence to contractual commitments. Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. Develop and maintain Crisis Management/Disaster Plans. Implement project mitigation plans for yellow or red deliverables. Conduct Customer Governance meetings. Manage Outage/Escalation/Missed SLA incidents. Implement and execute automation and efficiency programs. Drive client improvement plans to enhance satisfaction. Utilize automation for repetitive tasks to boost performance and service quality. Possess a deep understanding of the delivery life cycle. Financials: Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts. Manage costs in alignment with annual operating plans and point of sale. Develop action plans to close forecast gaps. Manage account ramp-up/ramp-down resources efficiently. Sales & Relationship: Collaborate with Client Executives to develop customer relationships and manage risks. Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders. Act as a strategic delivery advisor to the executive leadership team. Manage Sales Enablement, ensuring integration with delivery teams. Interface with customer architecture teams and senior leadership on emerging technologies. Governance: Serve as the main contact for client operations leadership. Maintain effective communication with all stakeholders and cross-functional teams. Stay informed about global industry trends and their impact on IT services. Organization: Apply best practices in organizational change management. Solve large, enterprise problems through matrixed organizations. Guide delivery leaders to align service offerings properly. Coach and mentor a large team of delivery leaders responsible for daily client operations. Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity. 8+ years of managing and delivering managed services/outsourced IT projects within a consulting company 8+ years of experience managing a highly leveraged service environment. 8+ years of experience in transitioning application and infrastructure service 5+ years of experience in the manufacturing and supply chain domain Experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services. Experience in end-user services and security services. Digital Transformation experience leveraging AI to refine knowledge insights. Experience in IT support and production escalations, including incident response and change lifecycles Strong knowledge of and experience with ITIL Service Framework v4. Excellent verbal and written communication skills Willingness to travel to client sites as needed Ability to work across multiple time zones. SAP Basis and Application support experience.