Client Delivery Executive - Hybrid

Req ID: 358093\n\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\n\nWe are currently seeking a Client Delivery Executive - Hybrid to join our team in San Ramon, CA, California (US-CA), United States (US).\n\nThe Customer Delivery Executive is responsible for all delivery / support provided to a specific client in San Ramon, CA. This role will need to be on-site at the client location as needed, so only candidates within driving distance to San Ramon, CA will be considered. \n\nThe role includes:\n\n * Ticket Management and meeting SLAs\n * Reporting, Budgeting, Cost management and Invoicing\n * Weekly, Monthly and Quarterly reviews with the Customer\n * Staffing / Resource Management\n * Address Customer escalations\n * The role manages all Service / Practice domains (e.g. Infrastructure, Cloud \u0026 Security, End User Services, Applications, BPO, Data \u0026 Analytics, Consulting\n * Establish and maintain positive client relationships with clients, executive and managerial level clients\n * Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements.\n * Support New Business Opportunities\n * Provides direction and guidance for administration and results for multiple departments within a function or work area\n * Translates business plans into objectives and exercises latitude in managing operations\n * Accomplishes results through the efforts of subordinate manager and Matrixed resources\n * Integrates deep professional understanding and subject matter expertise\n * Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers\n * Uses experience, innovation and judgement to make decisions\n\n\n\nSkills and Experience\n\n * Multi practice scope management, ability to effectively communicate with C-level executives\n * Advanced influencing and communication skills\n * Advanced client service leadership capabilities\n * Advanced knowledge, understanding and application of project management principles and methodologies\n * Excellent analytical / problem solving skills\n * Excellent organizational and time management skills\n * Excellent budgeting, business financial and P\u0026L skills\n * Ability to develop comprehensive and complex operational and strategic plans\n * Ability to manage Master Agreements, SOWs and Change Requests\n * In-depth understanding of NTT Data\u2019s goals, customer requirements and competitor practices\n\n\n\nBasic Requirements\n\n * 12+ years\u2019 experience in a delivery role\n * 5+ years managerial / leadership experience\n\n\n\nWhere required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $160,000 \u2013 $201,000. Actual compensation will depend on a number of factors, including the candidate\u2019s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. \n\nThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD\u0026D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.\n\n#LI-MIWS\n\n#INDICS\n\nAbout NTT DATA\n\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world\u0027s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R\u0026D.\n\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client\u2019s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\n\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you\u0027d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.\n