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O'Donnell/Snider Construction OSC began as an interior construction company, in 1991, delivering projects with unmatched customer service. During the past three decades, we have expanded to serve four diverse market sectors: New Construction, Healthcare, Landlord Services and Corporate Interiors.
Today, over 90% of our business is generated from repeat clients and referrals. Our principles have guided us from the start, they define who we are today and who we will be tomorrow.
Job Summary:
The Client Engagement Director (Healthcare & Research) drives pursuit strategy, client relationships, and market positioning within OSC’s Healthcare & Research division. Serving as an advanced pursuit leader, this role focuses on developing high-value opportunities, cultivating strategic relationships, and ensuring OSC is positioned as the trusted general contractor of choice in the healthcare and research markets. The Director partners closely with Division Leaders, Project Executives, and the Vice President of Client Engagement to execute pursuit strategies that win work, strengthen relationships, and expand OSC’s influence in this highly specialized sector.
Key Responsibilities:
Business Development & Pursuit Leadership
- Lead high-value and complex pursuits within the Healthcare & Research division, from early-stage discovery through award.
- Build deep, trust-based relationships with decision-makers, brokers, architects, and client partners.
- Serve as primary pursuit leader for assigned opportunities, developing strategies that differentiate OSC and address client priorities.
- Maintain situational awareness of market activity, trends, competitors, and key stakeholders across the healthcare and research landscape.
- Represent OSC at industry events, professional organizations, and networking functions, serving as a visible ambassador for the division.
- Partner with Division Leaders and Marketing to develop tailored pursuit materials, proposals, and interview strategies.
Client Relationship Development
- Serve as a consistent point of contact for healthcare and research clients throughout the pursuit and project lifecycle.
- Apply OSC’s Bronze, Silver, Gold client framework to strategically manage and elevate relationships.
- Champion OSC’s Raving Fans philosophy, ensuring client experiences consistently exceed expectations.
- Stay engaged post-award to ensure project execution strengthens long-term client relationships and generates repeat business.
- Support milestone events, surveys, thank-you initiatives, and post-project engagement strategies.
Strategic Collaboration
- Maintain accurate Salesforce data for all healthcare and research pursuits, opportunities, and client interactions.
- Capture and analyze intelligence on decision-makers, influencers, competitors, timelines, and budgets.
- Support forecasting efforts, trend analysis, and pipeline health reporting specific to the Healthcare & Research divisio
Qualifications:
- Minimum 7 years of experience in commercial construction, business development, or client engagement with a focus on healthcare and/or research facilities.
- Demonstrated ability to secure major projects and cultivate lasting client relationships.
- Strong knowledge of healthcare and research market dynamics, including regulatory, operational, and design considerations.
- Proven pursuit leadership skills with experience developing winning strategies for complex opportunities.
- Proficiency in CRM systems, ideally Salesforce, with the ability to leverage data for decision-making.
- Excellent communication, presentation, and negotiation skills.
- Highly organized with strong follow-through and ability to manage multiple concurrent pursuits.
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