Client Engagement Manager

Requisition Number: 103681 \n\nClient Engagement Manager \n\nLocation: The role will be a remote position located in the United States \n\nInsight at a Glance\n\n * 14,000+ engaged teammates globally\n * #20 on Fortune\u2019s World\u0027s Best Workplaces\u2122 list \n * $9.2 billion in revenue\n * Received 35+ industry and partner awards in the past year\n * $1.4M+ total charitable contributions in 2023 by Insight globally\n\n\n\nNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. \n\nAbout the role \n\nThe Senior Client Engagement Manager (CEM) is a strategic leader within Insight\u2019s Go To Market (GTM) Division, responsible for executive-level relationship management, multi-million-dollar account growth, and end-to-end delivery success across our largest and most complex clients. \n\nThis role operates at the intersection of sales strategy, delivery excellence, and client advocacy, ensuring that Insight is viewed as a trusted advisor and long-term strategic partner rather than a transactional vendor. \n\nThe Senior CEM leads account-wide initiatives that drive year-over-year revenue growth, expand lines of business, and deliver a white-glove client experience. Partnering closely with Account Executives, Project Managers, Presales, and Delivery teams, the CEM orchestrates all client engagements to ensure strategic alignment, operational excellence, and measurable business value.\n\nAs a Client Engagement Manager you will:\n\n * Serve as the primary executive point of contact for all client sales/delivery matters. \n * Understand the client\u2019s business, industry trends, priorities, and competitive landscape; proactively communicate strategic insights to sales teams. \n * Guide the client through innovation strategies, transformation roadmaps, and governance recommendations aligned to their business objectives. \n * Lead monthly Client Success Plan reviews with client executives and Insight leadership. \n * Collect, analyze, and present key metrics to demonstrate business impact and ROI.\n * Partner with Delivery leadership to identify incremental sales opportunities across solution lines. \n * Monitor internal operations to ensure timelines are met, deliverables are on track, and risks are proactively mitigated.\n\n\n\nWhat we\u2019re looking for\n\n * Bachelor\u2019s degree in Business Administration, Computer Science, or related field required; Master\u2019s degree (MBA) strongly preferred. \n * Professional certifications in strategic account management, project/program management (PMP, PgMP), and/or ITIL highly desirable. \n * Formal training in executive relationship management, solution selling methodologies (Miller, Heiman, Challenger, SPIN), and negotiation strategy. \n * 10+ years of progressive experience in enterprise account management, client success leadership, or consultative sales, with a proven track record of managing multi-million-dollar accounts and driving YoY revenue growth.\n\n\n\nWhat you can expect \nWe\u2019re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: \n\n * Freedom to work from another location\u2014even an international destination\u2014for up to 30 consecutive calendar days per year.\n\n\n\nBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. \n\nJoin us today, your ambITious journey starts here. \n\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. \n \nAt Insight, we celebrate diversity of skills and experience so even if you don\u2019t feel like your skills are a perfect match - we still want to hear from you!\n\nInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\n\nThe position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.\n\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nPosting Notes: Remote || Tennessee (US-TN) || United States (US) || Sales/Business Development || None || Remote ||\n