Client Engagement Manager

Job Title: Client / Customer Engagement Manager
Job Location: Dallas, TX (Onsite role).
Job Type: Fulltime /Contract both will work

Job Description:
We are looking for a Client Engagement Manager to build positive relationships with clients during projects. You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services.
Building healthy relationships with customers, interacting with them, addressing their concerns, and being their (customers') point of contact. Also, oversee the work of other employees interacting with the customers.
To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.
Your goal will be to ensure that our relationships with customers are strong, profitable, and enduring.

Responsibilities:
Assisting customers with using our services throughout projects.
Helping solve client problems and managing financial aspects of contracts.
Ensuring contracts are carried out according to agreed terms.
Foster positive relationships with our customers as their primary point of contact
Help clients implement services and plan projects effectively.
Ensure that contract terms and conditions are met.
Manage invoices and bills for assigned customers.
Identify upselling and cross-selling opportunities.
Address customer issues with speed and efficiency.
Work with sales teams to generate new business.
Prepare reports on project performance.

Years of experience needed:
10+ years of experience as Client / Customer engagement managers.

Technical Skills:
Must have : Bot Dev / AI related project experience.
Proven experience as an Engagement Manager
Project management experience
Proficient in MS Office and CRM/project management software
Strong organizational and multitasking skills
Customer-oriented approach
Excellent analytical and problem-solving skills.
Excellent verbal/written communication skills. Fluent in English.
Scrum values: Commitment, Focus, Collaboration, Openness, Respect, Courage.
Proficient verbal and written communication skill
Excellent analytic approach and problem-solving technique
Flexible & Adjustable attitude
Keep healthy team environment.
Ability to work in challenging environment.
Go-getter attitude
Good to have:

PM Skills

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