Client Engagement Specialist

Description

East Daley Analytics is a fast-paced, leading provider of North American energy infrastructure and commodity market insights, offering data-driven solutions to help clients navigate investment decisions, M&A transactions, and financial market opportunities. 

Our Mission: We are moving the market at East Daley.  We are doing cool stuff and sitting with the biggest decision-makers in the sector.  We love to win and have fun! When you are on the East Daley team, you have the opportunity to sit at the table and have a hand in creating your and THE future.  We work together with transparency, focus on results, innovation & have a play-to-win attitude. 

We are looking for a friendly, empathetic, relationship-oriented team member who is an effective communicator and likes to work in a fast-paced environment with a focus on the quality we return to our customers and the results it generates for the company.

 We are using Predictive Index in our hiring practices. Please use this link to take the two mandatory PI assessments:    Client Engagement Professional Assessment 

Requirements

Success Metrics & Position Goals

• Engage with East Daley clients and connect them to the value of our products 
• Develop an in-depth comprehension of East Daley products and be comfortable discussing them with clients
• Work closely with Marketing to drive engagement with clients.
• Identify opportunities for additional product offerings with clients.
• Manage the communication process with the sales team and client opportunities. 
• Expand the EDA brand within our client community.      
• Enable Analytics and Product Management teams to create in-depth working relationships with key client contacts.
• Manage CRM (HubSpot) metrics and reporting. 

Job Skills

• Demonstrated problem-solving skills to find creative solutions in a rapidly evolving and competitive ecosystem, and strong analytical capabilities are a must
• Professional communication, both written and verbal
• Superb interpersonal skills, always approachable and professional, with the desire to build lasting relationships with clients and internally within EDA
• Demonstration of a strong sense of urgency and ability to prioritize competing objectives
• Competitive drive to show up, do the right thing, and work as a team member.  

  Education/Experience

• Bachelor’s Degree 
• Experience in a customer-facing role.

Benefits

• Medical (with multiple plan options), Dental, and Vision Coverage with Company Contributions
• 401K with a 3% Company Match
• Flexible and Health Savings Account Options with Company Contributions
• Life and Accidental Death, Short- and Long-Term Disability Coverage, company-paid

Salary range is $55,000 - $70,000 plus bonus opportunities depending on experience 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

East Daley Analytics is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.