Client Experience Coordinator

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

In This Role

• Greet customers and designers in a professional, friendly, and welcoming manner


• Verify customer information and coordinate order retrieval with warehouse staff


• Create a smooth, positive pick-up experience from arrival to departure


• Send pick-up reminders to customers in advance of scheduled appointments


• Follow up with customers who have missed scheduled pickups


• Help answer customer questions related to pick-up and scheduling


• Accurately track pickups and maintain updated records


• Assist in organizing daily pickup schedules


• Maintain clear and professional communication via phone, email, or messaging platforms


• Communicate any issues or discrepancies to the Pickup Operations Manager


• Support overall warehouse flow and efficiency as needed


• Other duties as assigned, in accordance with training and qualifications


• Uphold the Core Values and be a valuable member of the Four Hands Team
  
  
  
  • Be open and honest
  
  
  • Reach for excellence
  
  
  • Act with responsibility
  
  
  • Value the whole person
  
  
  • Enjoy the journey
  
  
  
  

The Ideal Person

• Strong interpersonal and communication skills


• Experience in customer service, retail, logistics, or warehouse operations


• Naturally friendly, patient, and customer-focused demeanor


• Excellent organizational skills and attention to detail


• Comfortable speaking with customers both in person and over the phone


• Ability to multitask in a warehouse environment


• Reliable and punctual 

About Four Hands