Client Experience Receptionist - Mercedes-Benz Hampton

Mercedes-Benz of Hampton is seeking a polished, professional, and energetic Showroom Experience Coordinator to serve as the first point of contact for our sales showroom. This role is critical to delivering the premium experience our clients expect. The individual in this position represents the tone, hospitality, and excellence of the Mercedes-Benz brand from the moment a guest walks through our doors. This is more than a receptionist role — it is a brand ambassador position.

Position Overview

The Showroom Experience Coordinator ensures that every guest is welcomed warmly, assisted promptly, and directed efficiently. The ideal candidate is poised, attentive, detail-oriented, and comfortable engaging with luxury clientele in a fast-paced retail environment. This individual will manage showroom flow, incoming calls, client check-ins, and administrative support functions while maintaining an elegant and organized front-of-house presence.

Key Responsibilities

• Greet all showroom guests with professionalism and enthusiasm


• Direct clients appropriately to sales consultants and management


• Manage incoming calls and route them efficiently


• Maintain a clean, organized, and welcoming reception area


• Assist with appointment check-ins and guest coordination


• Support sales team with administrative tasks as needed


• Monitor client traffic and communicate showroom activity to leadership


• Uphold Mercedes-Benz brand standards in presentation and communication

Qualifications

• Prior front desk, hospitality, or customer service experience preferred


• Professional appearance and demeanor


• Strong communication and interpersonal skills


• Ability to multitask while maintaining composure


• High attention to detail


• Comfortable in a luxury retail environment


• Positive, team-oriented mindset

What We Offer

• Opportunity to represent a globally recognized luxury brand


• Professional and structured work environment


• Competitive compensation


• Growth opportunities within Mills Automotive Group


• Supportive leadership team

Ideal Candidate

You are confident, articulate, and naturally welcoming. You understand that details matter. You take pride in presentation and professionalism. You are dependable, organized, and enjoy creating a positive first impression. If you are ready to be part of a team that represents excellence, we invite you to apply.