Client Facilitator I (MetLife)

About the role

• The Client Facilitator I is required to be knowledgeable in all aspects of Allsup, LLC’s Social Security Representation service, overpayment recovery, and the Long Term Disability (LTD) carrier’s disability claims process. Responsibilities include providing direct support for the LTD carrier, and developing business relationships with disability claims managers. The Client Facilitator must be a competent liaison between the LTD carrier and Allsup while monitoring the carrier’s SSDI offset process, recovery of overpayments, and return to work processes relating to SSDI. The Client Facilitator, in conjunction with the Allsup Account Manager, is responsible for resolving customer service issues relating to the LTD carrier and its claimants. The Client Facilitator will provide assistance and support to Allsup personnel in developing claims for SSDI representation.

What you'll do

• Serves as a liaison between the LTD carrier and Allsup’s Claims Management maintaining direct dialogue and updates on the status of SSDI claims and workflow.
• Provides technical expertise regarding SSDI on specific claims for disability claims managers and maintains technical knowledge of all SSA programs and procedures.
• Reviews claims, tracks status, and updates LTD carrier’s claims system on all open LTD claims.
• Transfers documentation between Allsup and the disability carriers.
• Performs vital data entry, as needed, into Allsup’s Case Management and the LTD carrier systems. Documents thoroughly and accurately in both systems. When necessary, sets the appropriate task for disability claims in both systems.
• Recognizes and responds to questions and concerns regarding service issues and problems in a professional and timely manner.
• Consults with Allsup’s Claims Consultants on issues requiring greater SSA technical expertise.
• Participates in the training and development of peers; shares information.
• Assists with special projects.
• Works independently exercising initiative, good judgment, and strictly adhering to confidentiality practices.
• Completes Hartford survey calls. 
• Answer incoming calls from claimants and/or claims representatives from LTD carriers.
• May require contacting claimants for status of their SSDI claim. 

Qualifications

• Bachelor’s degree preferred (High School diploma or GED required). 
• Disability claims experience with Allsup, OHO, SSA or the LTD division of an insurance carrier required.

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

DISCLAIMER

Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.