Client Fulfillment and Warehouse Technician

Description

About M&D

For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address

technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary 

 The Client Fulfillment & Warehouse Tech is Responsible for working alongside Client Fulfillment Techs, Shipping & Receiving Techs and the Client Fulfillment Team Lead to ensure prompt, accurate, and efficient shipping information is provided to customers.

Essential Duties and Responsibilities:

• Check/Respond to emails
• Process order fulfillments
• Complete on-site order fulfillments, working closely with the Shipping and Receiving Department
• Process return authorizations for cores and new product returns
• Work with customers to assist in the return of core and new parts
• Create shipping labels and bills of lading as necessary
• Track orders to ensure timely delivery
• Assist the Sales department with fulfillment issues
• Complete all daily and weekly tasks and reports listed on the Employee’s Responsibilities Sheet (distributed by Team Lead)
• Inspect items delivered to the Coleman Warehouse ensuring the proper process is followed to receive and track reasons for return/delivery
• Maintaining records of incoming and outgoing shipments
• Maintaining cleanliness and organization in the warehouse
• Inspect core returns prior to receiving or issuing credit to verify they only cores meeting the core criteria are received
• Ensure inventory accuracy through cyclical counting
• Ensure accurate receipt of purchase orders for stock orders, notifying management promptly of any shipment errors
• Forward documentation received from customers or vendors related to purchasing or credit to the Finance Department as needed
• Ensure customer records are accurate and up to date
• Correspond with vendors to process returns
• Ensure customer service satisfaction and excellent client relationships
• Follow the HHP system and report any problems to management immediately

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Knowledge of customer service principles
• Basic computer skills
• The ability to meet or exceed KPI’s
• High school diploma or equivalent

Physical Demands and Work Environment

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.  

• Ability to repeat motions.
• Ability to bend, kneel, and squat.
• Ability to lift arms above shoulder level.
• Ability to climb ladders and stairs.
• Ability to lift and carry up to 50 lbs. 
• Shop environment with exposure to dirt, dust, and loud noise.
• Warehouse environment with exposure to dirt, dust, and loud noise. 
• Required to work on-site at all times in the Coleman, MI branch
• Prolonged periods of sitting
• Perform work at a workstation by Computer and Telephone.
• Cubicle environment with exposure to noise throughout the shift.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.