Client Growth & Retention Associate

Company Overview

"GreekYearbook was built by Greeks, for Greeks! We're more than just photographers; we're storytellers, capturing the essence of Greek life with creativity and authenticity. As the leading provider of innovative photography solutions for Greek organizations, we pride ourselves on our commitment to community: offering convention, bid day, composite, initiation, and other forms of group and event photography. Join our dynamic team and be part of a company that celebrates tradition while embracing innovation. Together, we'll create unforgettable memories and empower the Greek community to shine brighter than ever before."

Position Overview
We’re seeking a Client Growth & Retention Associate to manage renewals for expiring accounts, extend existing client relationships, and support new business growth. This role is ideal for someone who thrives in relationship-driven work, consultative conversations, and a goal-oriented environment where follow-through matters.

What We’re Looking For

Experience with client retention, renewals, or account management

Strong sales, relationship-building, and communication skills

Comfort with phone, video, and face-to-face client interactions

Ability to manage multiple accounts and priorities simultaneously

Tech-savvy with CRM experience (Salesforce preferred)

Experience with Greek Life is a plus, not required

Responsibilities

Client Retention & Renewals (60%)

Proactively manage expiring and inactive accounts to drive renewals

Develop quotes, proposals, contracts, and presentations for renewals

Execute consultative retention strategies focused on long-term value

Monitor client trends, engagement, and evolving needs

Maintain Salesforce opportunities and account records

Client Growth & New Opportunities (35%)

Encourage contract extensions and expanded services with existing clients

Support lead generation through outreach, campaigns, events, and cold-calling

Attend conventions and execute timely post-event follow-ups

Collaborate with Retention, Scheduling, and Customer Success teams

Maintain Salesforce reports and dashboards

Other Duties (5%)

Travel up to 10% of the time (including some weekends and overnight travel) for events and photoshoots

Why You’ll Love This Opportunity

Diverse Challenges: Balance renewals, extensions, and growth initiatives

Career Growth: A role designed to grow with the business

Collaborative Environment: Cross-functional teamwork and shared goals

Perks and Benefits

Competitive salary

Health, vision, and dental insurance

Retirement savings plan

Employee discount

Referral program

Generous PTO

Fun, collaborative company culture