Client Hardware Support Technician

This position is located in Mercer county and selected candidate should live in: Mercer, Lawrence, Butler, Venango, or Crawford counties (PA) or Trumbull, Mahoning counties (OH). 

Join the area’s largest independent full-line authorized provider of the industry’s top-three manufacturers for copier, printer, and multi-function product (MFP) technology as a  Client Hardware Support Technician.

The  Client Hardware Support Technician  with Ford Office Technologies is a professional who will travel to client locations and provide customer support for the installation and maintenance of network connected copiers, printers, and scanners.

Requires a combination of technical and critical thinking skills.

• Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
• Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
• Diagnose and fixing equipment malfunctions or breakdowns, either on-site or remotely.
• Provide technical support to customers, answering queries, and resolving issues.
• Maintain accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
• Troubleshoot: Identifying and resolving technical problems, both proactively and reactively.
• Safety: Adhering to safety protocols and guidelines while working on-site.
• Complete required training.
• Obtain needed certifications especially for new products.

• Ensures exceptional customer service.
• Excellent communication ability.
• Comfortable working independently.
• Set goals with little supervision.
• Strong work ethic.
• Desire to achieve success through hard work and commitment.
• Valid driver's license.
• Proof of insurability.

Ford Office Technologies is proud to be a "Pittsburgh's Top Places to Work" Company since 2019!